Idea Cellular NCR - IDEA Incompetence or Fraud?
Contact Complainant     1587 Views     Report Spam  
Complaint by: EugeneL on July 10, 2010, 9:37 am in Mobile Service Providers

Dear Parveen Kazi

How is it possible that you personally stated to me that several copies of my documents are confirmed in the possession of IDEA? That out of the 4 sets of documents submitted to IDEA and checked by IDEA and approved by IDEA at least one complete and fully correct set of documents is in your possession. This was verified by you telephonically and as can be seen lower down in this email dated 1 May 2010. Several discussions took place between us with the assurance that this matter will never arise again. Now YOU are stating that I must do all of this again! YOU the same person who assured me in writing? This is a matter that has been back and forth between IDEA and myself since February of this year!! Please address this matter with the utmost of urgency. 

Regards

Eugene ********
Cell India : +91 880558***5

eugene.********@******.com



On 08 Jul 2010, at 1:43 PM, IDEA Cellular Ltd - Customer Oprs wrote:
Dear Mr. ********,
 
Thank you for contacting Idea Cellular Customer Services. 
 
Further to your below mail, your concern for restoration of services on your mentioned mobile number has been addressed.
 
We request you to submit the document at nearest My Idea outlet as follows for further assistance;
 
Customer Application Form
1 Passport size photo  
Photo id proof         
Address proof
 
Kindly find attached file of My Idea outlet for your perusal.
We greatly value your patronage, and look forward to an opportunity to delight you.
   
Thanks & Regards,
Parveen Kazi,
Customer Service Team
IDEA Cellular Limited
 
From: Eugene ******** [eugene.********@******.com]
Sent: Wednesday, July 07, 2010 3:27 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4


THE NUMBER HAS BEEN DISCONNECTED AGAIN!!!!!!!!!
CONTACT ME NOW ON  880558***5


On 07 Jul 2010, at 9:37 AM, IDEA Cellular Ltd - Customer Oprs wrote:
Dear Mr. ********,
 
Thank you for contacting Idea Cellular Customer Services. 

With reference to your below mentioned e-mail with the subject resubmission of document and our subsequent telecon on 7th July 2010, we wish to affirm that your concerns have been discussed and addressed.

We greatly value your patronage, and look forward to an opportunity to delight you.

Thanks & Regards,
Shahin Bagwan
Customer Service Team
IDEA Cellular Limited

From: Eugene ******** [mailto:eugene.********@******.com]
Sent: Tuesday, June 29, 2010 10:52 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4
 
number                        :           IZIdea
Message          :           Dear Subsriber, Verification of your Idea number is negative. Kindly resubmit the fresh documents of actual user at Idea outlet to avoid interruption in service.
Date & Time   :           29 June,  12:03
 
 
On 29 Jun 2010, at 10:44 PM, IDEA Cellular Ltd - Customer Oprs wrote:


Dear Mr. ********,
  
Thank you for contacting Idea Cellular Customer Services. 
  
Further to your below mail, your concern for resubmission of document on your mentioned mobile number has been addressed.
 
We would like to inform you that for aforesaid concern provide us details as follows for further assistance-
 
Sender name
Date and time of message received
Message content

We greatly value your patronage, and look forward to an opportunity to delight you. 
    
Thanks & Regards,
Parveen Kazi, 
Customer Service Team
IDEA Cellular Limited

From: Eugene ******** [mailto:eugene.********@******.com] 
Sent: Tuesday, June 29, 2010 1:16 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4
 
Hello
 
Please be advised that we have just once again received an SMS stating that we need to resubmit documents on this number. Please correct this matter ASAP.
 
Eugene ********
 
 
 
On 05 May 2010, at 1:28 PM, IDEA Cellular Ltd - Customer Oprs wrote:



Dear Mr. ********,
  
Thank you for contacting Idea Cellular Customer Services. 
  
With reference to your below mentioned e-mail with the subject document and our subsequent telecon on ; 5th May 2010 we wish to affirm that all your concerns have been discussed and resolved to your satisfaction.
 
Kindly be informed that currently the sim card registered under your name Eugene ******** and shall not be issue to other customer as the document received are registered for your mobile number 880558***4.

We greatly value your patronage, and look forward to an opportunity to delight you. 
    
Thanks & Regards,
Parveen Kazi, 
Customer Service Team
IDEA Cellular Limited

From: Eugene ******** [mailto:eugene.********@******.com]
Sent: Sat 5/1/2010 7:04 AM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4
Hello
 
If the additional 3x copies is in your possession, I would like it returned to me immediately. There is no reason for IDEA to have 4 copies of documentation of me. I would still like it in writing that IDEA only has 1x mobile number registered in my details. 
 
Best regards

Eugene ********
********
********
Cell India : +91 880558***5

eugene.********@******.com
 
 
On 01 May 2010, at 6:56 AM, IDEA Cellular Ltd - Customer Oprs wrote:



Dear Mr. ********,
  
Thank you for contacting Idea Cellular Customer Services. 
  
Further to your below mail, We regret for the inconvenience caused.
 
We would like to inform you that your concern for documents of your mentioned mobile number has been addressed.
 
Kindly be informed that your document is with Idea.

We greatly value your patronage, and look forward to an opportunity to delight you. 
    
Thanks & Regards,
Parveen Kazi, 
Customer Service Team
IDEA Cellular Limited

From: Eugene ******** [mailto:eugene.********@******.com]
Sent: Thu 4/29/2010 7:05 AM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4
Thank you very much for the resolution of this problem regarding the last batch of documents. I am however still concerned as to the whereabouts of the other 3x sets of documents submitted to the IDEA store that have been registered as missing. It is very worrying to think that these official documents of mine may very well have been used to set up other fraudulent accounts. I wish a resolve from IDEA that no other sim cards exist that are linked to my personal details. Please investigate this matter with the utmost of urgency. 
 
Eugene ********

Cell India
  : +91 880558***5

On 27 Apr 2010, at 10:59 AM, IDEA Cellular Ltd - Customer Oprs wrote:

Dear Mr. ********,
  
Thank you for contacting Idea Cellular Customer Services. 
  
Further to your below mail, we regret to discontent caused.
 
We would like to inform you as per our telecon conversation on dated 27th April 2010 your concern for document has been addressed and resolved.
 
Kindly be informed that services has been restored on your account on dated 14th April 2010, However document has been received from Idea.

We greatly value your patronage, and look forward to an opportunity to delight you. 
    
Thanks & Regards,
Parveen Kazi, 
Customer Service Team
IDEA Cellular Limited

From: eugene.********@******.com [mailto:eugene.********@******.com]
Sent: Wed 4/21/2010 6:40 PM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4
Please contact me ASAP regarding another notification of documents not received on my number 880558***4. Please contact me on 880558***5

Best regards
Eugene ********
+91 880558 0795

Sent from mobile phone email 

----- Reply message -----
From: \"IDEA Cellular Ltd - Customer Oprs\" 
Date: Tue, Apr 20, 2010 13:29
Subject: Regarding your mobile number 880558***4
To: \"Eugene ********\" 

Dear Mr. ********,

Thank you for contacting Idea Cellular Customer Services.

Further to your below mail, We are trying to call you on your mentioned mobile number unsuccessful.



Kindly provide us your alternate contact number for further assistance.


We greatly value your patronage, and look forward to an opportunity to delight you.

Thanks & Regards,

Parveen Kazi,
Customer Service Team

IDEA Cellular Limited
________________________________

From: Eugene ******** [mailto:eugene.********@******.com]
Sent: Mon 4/19/2010 12:11 AM
To: IDEA Cellular Ltd - Customer Oprs
Subject: Re: Regarding your mobile number 880558***4


Hello

Please take note that we have once again submitted copies of Passport, Visa, C-Form & Passport Photo to Idea Store in North Main Road, Koregoan Park, Pune this past week. We have just received an SMS notification that our documents have once again not been received! Please follow up this matter with great urgency with the Idea office as mentioned above to resolve this matter. My documents have now been submitted to Idea head office 4 times already in a period of 2,5 months. Please contact me on my Idea number as listed below.

Complainant's Goal: Get number activated without resubmission of documents
Complainant's Target: Idea Cellular NCR
Complaint Location: IndiaMaharashtraPune

Would you like to Comment on this Complaint?
Security Code
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
3.
Sat, 12 Mar 2011  Rajesh Kumar

Dear sir,
Once day (16 feb.) was calling from our Idea company of sonia kaur for new post paid conection and she comment for 199 plan. she told me this plan aginst Facility is 400 local & STD, 300 SMS, 1 GB Downloading . I was agree and paid RS.250/ + 2 Photo +2 ID Proof to your field boy but that comments was totaly rong.

please gate me your mommented Facility another wise refund me my paid Amounts

West & Regards
Rajesh Kumar
9910194692

2.
Sat, 31 Jul 2010   Message By Complainant EugeneL

No resolve has been reached on this. Idea came back stating that the local person as reference denies knowing me. It has now become realized that IDEA completed the form adding a co-staff member as reference. So it is clear that this is due to the wrong-doing of IDEA. They stated that the reference form can be re-completed with the attachment of a new photo. IDEA offered to bring this form to my residence to ensure that all is correct and matter is resolved with the re-activation of the number. IDEA however failed to arrive at the scheduled time and refused to take my calls. Sad to say, but I am not surprised.

1.
Sat, 10 Jul 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Idea Cellular NCR on July 10, 2010, 9:37 am