Idea Cellular NCR - balance dep. related.
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Complaint by: pardeep on February 19, 2012, 6:54 pm in Mobile Service Providers

hi,
i am pardeep khasa. i bought a idea new no.8685889848.i want to activate my internet then i call in customer care for that. there was a person i don't know what ever that name is? he told me sir "aap apne no. par 198 ka recharge karwa lijiye then apka net activate ho jayega." then i rech. my a/c with 198 rs. then my internet was working properly. but after some time i check my a/c then i am shocked ther was only 1 rs. before that my balance was 61 rs. my 60 rs.had dep. from my a/c.
then i call in customer care again there was another person she told me "sir plz hold while i transfer your call to one of our senior executive & she disconnect my call.then i call again but there was a automatic prompt which was redirect me to email on your email id.
sir this is the way to talk with a customer. now you tell me sir what i do in this kind of situation.
IT Will harmful U in Future...Not warning but kind Request Which give Ur employee Excuse me.


regard's

pardeep khasa
8685889848

Complainant's Goal: return to my balance with apology.
Complainant's Target: Idea Cellular NCR
Complaint Location: IndiaHaryanaSonepat

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Recent Comments
2.
Thu, 23 Feb 2012 - Business Reply from - ideacellular (Idea Cellular NCR)

Dear Sir,

We wish to inform you that the charges are charged correct under Gprs usage as per plan tariff. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

1.
Sun, 19 Feb 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Idea Cellular NCR on February 19, 2012, 6:54 pm