Main Points:
Purchased Kent Grand Plus RO on 4 July 2013
Kent stopped working on 22 July 2013.
It was not starting up (switch on problem). Problem in adopter.
Informed the dealer but no help. Kept on requesting but no heed.
After complaining to Mr. Rao and Mr. A. Zakaria the adopter was changed on 18 August 2013 after almost one month.
Kent worked for two days. Third day again the same problem. Again informed people but no help.
Today I have neither money with me to buy another filter nor my existing filter is giving me water. Completely helpless.

Now in detail:


Sir,
I purchased Kent Grand+ RO on 4 July 2013 from a shop (Aqua Gallery) from my nearby town Lumding (Assam) because its name was appearing on the website and there was no authorised Kent shop in my town Diphu (K/A, Assam). The person Mr. Susant supplied me the RO immediately and promised me that he would provide the services whenever I required. The filter gave us water for three weeks and it stopped working on 22 July 2013. On 23 July morning I called Mr. Susant on his number ********30. He said that he would come on 25 July because he used to go to our town every Thursday. I had no option other than waiting. But there was no sign of him on 25th. I again called him then he said that he could not come because he had some work at home he would come on next Thursday that was 1st August 2013. I requested him, pleaded him but he did not come. I had no option than waiting.

Unfortunately Diphu observed an indefinite bandh since the declaration of Telangana state. The condition became very bad. My family was dying for water. Earlier I had been purchasing mineral water for my ailing son but after bandh that was also not possible. So I had to borrow water from neighbors. For me and my wife we had to drink water after boiling the manual filter. Even after spending Rs. 17,700 I had not a drop of water to drink.

After a week the condition became normal. I requested Susant and also his father ********87 but they clearly said that they would not come because the condition in Diphu was not good. I kept telling them whenever there was a relaxation in the situation but they paid no heed to my issue.

So I called customer care. They gave me the number of Mr. B Mandal, RM Guwahati (********89). Mr Mandal gave me the number of Mr. Ahmad Zakaria, Service Head, Guwahati (********01). He at least talked like a helping man. He tried to solve my problem but nobody came to me. So, next I called Mr. RS Rao, Service Head All India (01203870400). From there I got good response and Mr. Susant came to me on 18 August 2012 (Sunday) after almost one month of my problem.

The problem in my Kent machine was that it was not starting up because of some problem in its Adopter. Mr. Susant changed the adopter on that day and the machine started working again. But after two days I again faced the same problem. Again the machine was not starting up. It means once again there was problem in its Adopter. I again informed him on 21 August 2013 (Wednesday). He said that he was coming to Diphu the next day. I became happy that this time my problem will be solved. But he did not come.

Then today on 23 August (Friday) I enquired him whether he had come. He said that he had come but he did not go to me because he had lots of work. I said that when you had to sell your product you came to me so soon and when I purchased the product from you and am facing problem for past one month then you did not come to me because you had lots of work. It means you have no care for me. I asked him whether he would come today or tomorrow and he clearly said that he would not this week. If he will come he may come only on next Thursday.

Now whenever I ask him to change and replace the filter by a new one. He becomes angry and says that Kent company does not allow replacement. If there is any problem in the product he will fix it. But in the real sense he is doing nothing. Moreover, he says that I have changed your adopter once now if it is not working I am not responsible for it. I have done my duty now you will have to pay the cost of the adopter that is 1000 rupees.

Frustrated, I called Mr. Ahmad Zakaria today so that he might give some solution then he says, "Look sir, I am the only person looking after the whole Assam. You do one thing you please send your Kent to Guwahati and I'll try to get it checked somewhere."

Guwahati is a half day journey from Diphu. I am in Govt Service and I don't have any leaves with me now. If I go on any other leave like HPL or medical leave without pay it will be a loss of my two days salary as well as a wrong impression on my career because I am on probation.

Now what should I do sir please give me any solution to my problem. I have spent my hard earned money to get pure water but am drinking the same water as earlier. I have spent a huge amount on this so I cannot dare to purchase another one and throw this filter on the garbage heap. My wife has developed a throat infection due to the impure water found here but I have no solution to give her pure water. I have spent lots of money on purchasing mineral water bottles and now I don't have enough money to go for it even. What should I do? I am totally cheated by this Kent filter, its dealer and its service providers.

Please help me sir, please help me. I am cheated and totally defeated. I want my money back or I want a new filter. Plz help me sir.

J K Mishra
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