Apple India - Device received full on TECHNICAL ISSUES
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Complaint by: Satyaprakash Shukla on February 17, 2016, 6:41 pm in Mobile and Cell Phones

I have received my iphone 5s with IMEI 3520********055 on 22nd Dec'15 and since then m facing several technical issues with it..starting up with 'No Hotspot' option which later resolved by some troubleshoot from apple team..

Currently m facing an issue to sign up to icloud and upload photos and videos on it...i checked my cloud id and password by signing up with same on www.icloud.com and i dont face issue to login over there BUT when it comes to my device, everytime i sign up with password it shows as 'Account Details Unavailable'...

I tried to reach on with the apple india customer support through Chat and on Call..but m yet to receive resolution on same..

I hope brand as APPLE would be concerned about its brand image and value and should resolve all the technical issues with my device or should replace the product.

Thnx..
Satya

Complainant's Goal: TECHNICAL ISSUES
Complainant's Target: Apple India
Complaint Location: IndiaMaharashtraMumbai
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Recent Comments
2.
Sat, 05 Mar 2016  Rajeev Rawat

Hi I bought Apple I Phone 6s 64 Gb on 1st January 2016 last evening i.e 04/mar/2016 the phone got switched off and i kept it on charging thinking that battery has drained but the phone didn't respond even after 40 mins I called up Apple customer care about the issue registered a complaint no (10********) they tried running the diagnosis but it didn't work so they suggested to visit Apple service centre I checked the service centre timing which clearly mentions Working days 9 Am to 5 Pm Monday to Saturday I called the number updated on site but was not able to get through after calling N number of times then got the right number from my colleague later when I called them they said they are only open till 2 pm I informed that your site mentions something else ,They said tomorrow being Sunday they will not be open and Monday is festive holiday and they will be only able to check it only on Tuesday and it will take next 4 days to rectify the issue. Guys is it possible to survive a week without cell phone .After spending 60 Thousand Rupees (895.66 Usd) this is not the kind of service you expect.
Information provided on the website is not correct. I also have a screenshot of the website where operational work hours are mentioned.
Apple as a brand needs to understand the seriousness of issue I do not have patience to wait back and I seriously want them to replace my device immediately.
Really upset with the pathetic service.

1.
Tue, 01 Mar 2016  Devendra

I planned to buy Apple, but seeing such complaints, really hesitating to buy..