Apple India - Not Happy With the service provided by Apple
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Complaint by: Rajeev Rawat on March 5, 2016, 1:26 pm in Mobile and Cell Phones

Hi I bought Apple I Phone 6s 64 Gb on 1st January 2016 last evening i.e 04/mar/2016 the phone got switched off and i kept it on charging thinking that battery has drained but the phone didn't respond even after 40 mins I called up Apple customer care about the issue registered a complaint no (1061287563) they tried running the diagnosis but it didn't work so they suggested to visit Apple service centre I checked the service centre timing which clearly mentions Working days 9 Am to 5 Pm Monday to Saturday I called the number updated on site but was not able to get through after calling N number of times then got the right number from my colleague later when I called them they said they are only open till 2 pm I informed that your site mentions something else ,They said tomorrow being Sunday they will not be open and Monday is festive holiday and they will be only able to check it only on Tuesday and it will take next 4 days to rectify the issue. Guys is it possible to survive a week without cell phone .After spending 60 Thousand Rupees (895.66 Usd) this is not the kind of service you expect.
Information provided on the website is not correct. I also have a screenshot of the website where operational work hours are mentioned.
Apple as a brand needs to understand the seriousness of issue I do not have patience to wait back and I seriously want them to replace my device immediately.
Really upset with the pathetic service.

Complainant's Goal: Need Replacement of Phone.
Complainant's Target: Apple India
Complaint Location: IndiaUttarakhand

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Recent Comments
3.
Fri, 08 Apr 2016  varun

hi,
this is to inform you that me apple i phone 6 128gb gold had a sudden crack on the screen but they apple service center says its a self damage because there are two cracks on the screen but both the cracks are by itself.
reason by service center:- there are some dents on the panel
my dear if we are using there will be a normal wear and tear on the panel area the color might fade away or some dents also will be there.
i request you to please look into the matter.
IMEI:-356976066868499

2.
Thu, 07 Apr 2016  bhavesh mehta

I had give my iphone6 plus gold -64gb had given for service centre for display touch is hanging & not working.

i had product imdi sr. no. 354455064913153 of apple and job no. is MUM:32387 BY unicorn info solutions pvt ltd. i got a call from unicorn & unicorn people declared that display touch component no is not matching with apple. Hence warranty is void & we will not replace the iPhone. I request to him that please give me the current display component no. but he denied to give the component no. How the person can verify that display component no is not match with apple. there is something wrong . my iPhone has global warranty & he denied the same & told me that talk with apple care no.. I had talk with apple car no. 0008001009009 and register case no. 1084591217.

i hople apple care people will resolve my issue.

Regards
bhavesh mehta-9223077777

1.
Sat, 12 Mar 2016  Sathishkumar

Dear Friends

I have marked all you in BCC ,

Be aware of Apple cheating people in India . I have encountered issue on Mac book charger , Which still under warranty , they refused to replace .
Please forward this message to all the people . So that we can save our country from the cheaters like Apple .
Also I have spoke to top media channel forward this message to all the people via their channel .

Be aware of APPLE is cheating India people .
Let us all unite to remove this cheaters to move out of our country .

Let us support our PM for Indian Product .


Please find the mail for cheating Apple company


Dear Sathish ,

Greetings of the day!

This is with respect to the MacBook Pro (13-inch, Mid 2012) , with RAF No - FIC890422, which you had given at Imagine Forum
The repair has been completed and closed. Please find the Service Report attached herewith for your reference.

For any further assistance, please feel free to contact our Help Desk at toll free number 1800 3000 0330 (9.30 am to 9.30 pm - All Days). Alternatively, you may also respond to this email with your queries.

We assure you of our best services at all times.