I have kent Ro Grand+ machine number - KR150200510 model kent grand + mro from Navrang Electronics in Preet Vihar
I purchased it last year @16 K and since then I am facing lot of issues with this product.Every other month some or the other problem happens and we have to call for service.
The RO stops working completely. Technician said that there is some internal hardware issue, The service man changes that electric component and Filters and the story repeats again.
The company claims a warranty for 1 year but when it comes to resolve the issue then nobody is ready to take the accountability, be it customer care or the service unit.
Very poor after sale service.

When i called the customer care and explain my problem , he advised me to visit the dealer. When i visited the dealer, they advise that KENT will help you and you have to call the customer care. I am not sure who will resolve the issue.

Overall i am not happy with the product & services and would not recommend anyone for KENT. I would request for replacement of the machine. Request you to please escalate the matter to the right person so that the device can be replaced.

Neha Nagpal
Ph no - ********75
Registered ph no - ********29