TIKONA DIGITAL NETWORK PVT. LTD. - Complaint against TIKONA DIGITAL NETWORK PVT. LTD. for non refund of exces bill
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Complaint by: VIDYA PURI on July 30, 2012, 10:50 pm in Internet Related

1) I called five times about poor service of above internet company in the month of November & December
2)But there was no any progress in the service of the company.
3) I have paid the total bill amount of all bills sent by company upto 14th February although the company was giving me very poor service
4) I have given request through phone call to above internet company to disconnect permentaly the internet connectin in the second week of February due to very poor service.
5)Company said that they will disconnect it in the first week of february and bill will not be sent by company after disconnection.
6)But actually company sent me the bill from 15th January to 14th February in th third week of February.
7) Company told me to pay full bill amount and said that they will disconnect the connectoin in the 4th week of february and they will refund me the bill amount paid by me.
8) As per the suggestion of company I have paid the full bill amount.
9)But actually the disconnectin was not done by the company & again company sent me the bill from 15th February to 14th March in the third week of March.
10)Again company told me to pay full bill amount and said that they will disconnect the connectoin in the 4th week of March and they will refund me the bill amount paid by me.
11)Again as per the suggestion of company I have paid the full bill amount.
12)But actually the disconnectin was not done by the company & again company sent me the bill from 15th March to 14th April in the third week of April.
13) Up till now except of giving me the excess bill amount paid by me the company is sending the bill of unused internet period again & again without disconnecting the internet connection
14) Company should refund me the excess bill amount paid by me (the bill from 15th February 2012 to 14th March 2012) with interst & also as cmpany had given me so much HARRASMENT Company should give me other Rs. 10000/- (TEN THOUSAND RUPEES).
15)Please cancell the liscence of doing business of above company to avoid furthe rcheating of other customers.

Complainant's Goal: To cancell the liscence of doing business of above company to avoid CHEATING.
Complainant's Target: TIKONA DIGITAL NETWORK PVT. LTD.
Complaint Location: India

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Recent Comments
2.
Tue, 31 Jul 2012 - Business Reply from - Amit Kumar (TIKONA DIGITAL NETWORK PVT. LTD.)

"Dear Sir,
I am Amit Singh and my user id is 1105141625 and few hours ago my connection was not working properly then i called to tikona customer care and my call was attended by Mr.Vishal Duraphe and he assist me very well and i got my connection ok within 15 minutes so thanks for the customer support and hope it will be continued in future.

Thanks and regards
Amit singh
Delhi
User ID – 1105141625"

1.
Tue, 31 Jul 2012 - Business Reply from - Tikona Services (TIKONA DIGITAL NETWORK PVT. LTD.)

"Hi

We are grateful that your service request was brought to our attention and we appreciate your
perseverance in settling this matter order to assist you better, we request you to provide the
following information:

1. Application No:-
OR
2. Registered Contact Number:-


Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service.
Our Customer Care associate will be glad to assist you


Email Us :-- tikona.services@gmail.com


Regards
Tikona Services"