TIKONA DIGITAL NETWORK PVT. LTD. - you guys cheated me!!!!!tortured me mentally..
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Complaint by: on September 14, 2014, 9:34 pm in Internet Related

I HAVE BEEN USING YOUR TIKONA INTERNET FOR LAST 9 MONTHS OR SO.. MY ID:-1109267844..
I CALLED AND COMPLAINED A LOT OF TIMES REGARDING SLOW SPEED.. I HAD BEEN PROMISED A ENGINEER VISIT A LOT OF TIMES..DIDNT EVEN SEE HIM ONCE IN THESE LAST 9 MONTHS..

I SHOULD HAVE BEEN GETTING A SPEED OF 4 MBPS..BUT 1MBPS WAS WHAT I USED TO GET INSTEAD.

I MAILED A LOT OF TIMES WITH SCREENSHOTS..

I STILL HAVE A LOT OF SCREENSHOTS WITH ME AND CALL RECORDINGS OF YOUR CUSTOMER CARE PROMISING ME A PROPER WAIVER FOR THE PROBLEMS I FACED..

I CALLED EM AND ASKED EM ABOUT WAIVER A LOT OF TIMES..AND STILL THEN I WAS FACING THE PROBLEM..

5TH SEPTEMBER MY ISSUE WAS RESOLVED ABOUT SPEED...THEN I PLACED A SHIFTING REQUEST ON 5TH AND THEN IT TOOK 4 DAYS TO SHIFT AND AFTER IT WAS SHIFTED SAME DAY EVENING IT GOT DEACTIVATED..

NOW AFTER I CALLED CUSTOMER SERVICE THE PERSON INFORMED ME ABOUT WAIVER AND IT WAS RS.40..FOR ALL I FACED RS.40 ON A BILL OF RS.3552..

REALLY..IS THAT HOW CUSTOMER IS TREATED...EVEN YOUR REPS ARE RUDE ..

WE ARE IN INDIA GUYS..THIS WONT WORK..THERES DEMOCARCY HERE..THERE ARE LAWS HERE..

I AM DEEPLY HARRASED AND TORTURED BY YOU GUYS OVER ALL..

Complainant's Goal: I WANT TIKONA TO PAY FOR THE TORTURE CAUSED TO ME..
Complainant's Target: TIKONA DIGITAL NETWORK PVT. LTD.
Complaint Location: IndiaMaharashtraThane

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Recent Comments
2.
Fri, 19 Sep 2014 - Business Reply from - Tikona Care (TIKONA DIGITAL NETWORK PVT. LTD.)

Dear Ms. Naik,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we would like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

Regards,
Tikona Care

1.
Mon, 15 Sep 2014 - Business Reply from - Tikona Care (TIKONA DIGITAL NETWORK PVT. LTD.)

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Sept 14, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care