INOX MOVIES CENTRAL MANTRI JUNCTION - Cheating in INOX Mantri Junction JP Nagar 2nd Phase Bangalore
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Complaint by: Sudarshan on December 31, 2011, 7:07 pm in Entertainment and Movies

Cheating in INOX Mantri Junction JP Nagar 2nd Phase Bangalore

Today (31-Dec-2011) I went for Don2-3D movie at INOX in Mantri Junction at JP Nagar 2nd Phase Bangalore with my family of 4.
Within 40 min of the movie the Sound system started working cranky and there was lots of background noises that totally made it impossible to listen to the movie dialogues. At times it was deafening for the ears and my kids wanted to go out. When I approached the Manager and requested a refund, he refused and said that is not in their policy and I can do whatever but he does not care. I got his name as Jagadish K.G.
He didn't even apologise and gave a sarcastic remark that nothing is perfect in this world for the money we pay and we need to "adjust" to things as they are. When I asked him to give me tickets again for the same movie for a later show he refused and told me to get lost.
This is definitely not an acceptable behavior, more so, the quality of services offered for the Rs.280/- per head tickets charged. I have the tickets with me and want due justice done in the case. My yearend celebration was spoilt but more so the indignation at the mall. Pls let me know if I should lodge a police complaint against the Management in INOX Mantri Mall for this poor quality services and ill-treatment to customers...
Pls advise what we can do.
Thanks
-Sudarshan

Complainant's Goal: I want my money back and apologies for ill treatment by staff
Complainant's Target: INOX MOVIES, CENTRAL, MANTRI JUNCTION
Complaint Location: India › Karnataka › Bangalore
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Recent Comments
1.
Mon, 23 Jan 2012  Purnendu

Hi Sudarshan,

It is tough to proof the ill-treatment meted out to you unless there is witness. Even the Police will not register the case unless you know someone from Police or a like person.
Better you can file a complaint to consumer court for the bad service and seek the amount. Before this you should complain in written to Inox as well as Central (Pantaloons Pvt LTD) and Explain them in detail.I am sure they will not reply. After that you can go to the court for your restoration of right as a customer.
Best of Luck !
Purnendu