Airtel Delhi - Cheating by furnishing wrong information about Plan
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Complaint by: prerna on June 12, 2014, 12:46 pm in Telecommunications

Being a customer of Airtel since last 8-10 years, this wasn't expected out of such a reputed company.

Following is my concern:

1. I was pestered day after day last week, from your distributor "Broad Win", to shift from prepaid to postpaid. Their sales executive Mr. RISHAB, +919999446862, furnished me with wrong information.

2. He offered me a plan of Rs. 299 + taxes. According to him the plan had: 600 mins (local+ STD) and 275MB of 3G data
But when I confirmed from the customer care after getting shifted to postpaid, I was told that Rs. 299 plan has only 500 mins local and 75 min STD. The plan did not have any data plan.

3. Even when I had asked the person to come at a specific day for verification, my services were barred temporarily for 3/4th of the day without my prior knowledge.

4. Now, the person, Mr. RISHAB is shirking from his duties to revert me back to prepaid. He refuses to take my calls.

5. Also, I had approx Rs. 80 as my prepaid balance and 3G data card worth Rs. 100/- in my prepaid account.

6. Security amount of Rs. 250 was taken from me, which I want to be returned to me as I am really not satisfies with the postpaid connection.

I request you to take strict action against such misguiding people and distributors and help me get back to prepaid.

Rishab had arranged to collect documents from my place, and being a working executive, I can't visit any of your outlet.

I expect Rishab or somebody from BROAD WIN to collect document to help me revert to prepaid and return my security amount as well.

I expect you to take early and strict action against the same.

Complainant's Goal: Revert from postpaid to prepaid without visiting any outlet; refund of security
Complainant's Target: Airtel Delhi
Complaint Location: IndiaDelhiNorth West Delhi

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Recent Comments
1.
Fri, 13 Jun 2014 - Business Reply from - airtelpresence (Airtel Delhi)

Dear Prerna,

This is with reference to your post dated 12 June 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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