Respected Sir,

This is to bring to your kind notice that I was using a Reliance postpaid number, with Subscriber No – ********89 & A/c No. – 500000988849, for which a outstanding was due of Rs. 3236.93 against Bill Invoice No – 3443******** and Bill Date – 05-OCT-2012.

I made the online payment of this bill in the month of December, on 31-DEC-12 of amount Rs. 3236.93 via Credit Card, and the Receipt No for the same is AM29871663.

But, from the month of February, I was started getting calls from Delhi Tees Hazari Consumer Court, that an amount of Rs. 3240 is due on my Reliance Postpaid Subscriber No – ********89 with A/c No. – 500000988849. The representative asked me to visit the court and clear the matter or else to visit the Reliance Web World and clear the dues. I told the representative that I’ve already made the payment using reliance online services and gave him the Receipt No. also. Then the representative said that he will check the details against the Receipt no that i gave him and would call me back in case of any conflicts.

Then in the month of March, i again received some calls from the Consumer Court but I was unable to speak to the representative as I was out of the city due to some personal issues.

Although, I did sent an email to Reliance Customer Care to check the account status and verify whether there is any pending payment still reflecting against my account. But the response was unsatisfactory as the executive was unable to help me in providing any relevant information.

When I returned to Delhi, I went to the Reliance Mobile Store in Dwarka (South West Delhi), New Delhi and requested the Customer Care representative to check whether there is any pending payments due on my account. He told me that the last payment made by me was of Rs. 3236.93 and there is an amount pending on the account of Rs. 1159. So, I made the payment of Rs. 1159 at the Reliance Store and the Receipt No for the payment is IB00025193236, Dated – 06/04/2013.

But today, I received another call from Tees Hazari Consumer Court and the representative told me that there is an outstanding of Rs. 3240 against my account and asked me to come to the court with my advocate to settle the issue or else make the payment and give her the receipt no. I told her that I’ve already made the payment in past and have recently made another payment and gave her the receipt numbers also. But, she was not agreeing to it and repeatedly asked me to either settle the case by visiting the court or make the payment online, else a legal action would be taken against me. She said that if I’ll make the payment right now and give her the receipt number on phone itself, then she would close down the case by sending the required details to Reliance and an NOC would be issued to me on email. So, I agreed to pay the dues again and the representative guided me to make the online payment via Reliance Postpaid Bill Payment service. I made a payment of Rs. 3240 today and gave her the Receipt No, i.e. AMIP34414089.

After an hour, I received an email from Vishal Agnihotri, CRODelhi RCOM, stating that payment of Rs. 3240 has been received as full & final settlement against my Reliance Postpaid Subscriber No – ********89 with A/c No. – 500000988849 and to treat the email as NOC.

Now, after making all the payments, and rather making the payments twice, when I visited my Reliance account online, I was able to see all the payment which I’ve made till date and it shows that all payments have been made successfully. And also, if I check my Current Account Status, it shows the Current Outstanding as -4399.00. Which means that I’ve made extra payments to Reliance and I’m liable to get a refund of Rs. 4399.

In this regards, I would like to request you to please take further actions against this matter so that I could get my money refunded from Reliance for the extra payments made by me against my account. Else, guide me to the proper channel where I should take this matter for further action.