Vijaykumar Omprakashji Daga,
“Rajhans” Opp. Kotwali Police Station,
New Mondha,
Parbhani – 431401 (M.S.)
Cell – ********99, ********99
Dt. 20th Feb 2012
To,
Hon . Shri Dineshji Trivedi,
Minister for Railways,
New Delhi – 110001

Sub – Arrogant behavior of Station Master Mr. M. Laxminarayan of
Manoharabad (AP) station.

Ref – It was the simple process of cancellation of tickets.
Respected Sir,
According to above subject, the officers like Mr. M. Laxminarayan are a blot to Railway department. The railway department is becoming blemish because of misbehavior of such officers with the passengers.
Sir, I would like to inform you the story of arrogant behavior of Mr. M. Laxminarayan.
Sir, there was my family function at Hyderabad. All my family went to Hyderabad on Dt. 16th Feb 2012 by Parbhani Passenger (Train No. 563) from Nanded to Hyderabad. I have arranged some tickets from Nanded & some from Parbhani reservation counter. We purchase tickets for up & down both i.e. Parbhani to Hyderabad & Hyderabad to Parbhani. Due to some family decisions we need to stay Hyderabad for a day more. So that, I went to cancel the return journey ticket at Medchal station as the Medchal station was nearest to me from function point. But there is no reservation counter. I enquire about nearest reservation counter then he told me either Secunderabad or Manoharabad. The Manoharabad was more convenient for me so I decided to reach Manoharabad to cancel the tickets.
Cont….2…….


….2….
Sir, near about at 12.15 pm I reached to Manoharabad station & picked up reservation /cancellation form. At that time Mr. M. Laxminarayan was seated on reservation counter. I asked him for cancellation of tickets. He told me I can’t cancel your ticket because I have only cash Rs. 800/- This is very small station & no very big collection of cash is here. I smiled & told him the tickets are only of Rs. Somewhat Rs. 800/- after cancellation I will need near about Rs. 400 – 450/- you can cancel my tickets easily. Then he taken tickets from my hand & replied me you cannot cancel these tickets. I asked him for reason, then he advised me you have to cancel these tickets there, where you have booked it. After his advice I get shocked! And told him sir, the facility of cancellation or reservation is being available at any reservation counter in all over India. Then he get angry on me & told me “don’t teach me laws I know everything you have to go there, where you have booked these tickets.” He also told me, “my name is M. Laxminarayan you can complaint about me anywhere at minister, GM, CCM, DCM etc they cannot do anything against me.”
I requested him that I am new here in Hyderabad & I don’t know roads, so please cancel my tickets otherwise after preparation of chart the tickets will get zero value. Then he told me today you are going to cancel the ticket of Rs. 400 -450/- If any customer demanding me cancel the ticket of more than Rs. 4000 – 5000/- then how I can manage the cash as my station is so small. I requested him for my ticket as my ticket was very small amounted. After requesting so many times he denied me then I demanded him complaint book then he get more angry at me & started shouting on me in unbalanced language. I cannot write such unbalanced language by my hand. If any heard such language he cannot eat or sleep for 24 hours………… It was unbelievable for me the officer of railway department is going to rude step. No any another officer of your department behaved such arrogant with anyone. I have not seen or heard such arrogant language railway department’s employee used at anywhere. Whatever he behaved with me but I do not take any high handed step. I politely requested him & demanded him complaint book or cancellation of my ticket.
Sir, I requested him again & again then he dialed a phone to the police & told the police officer about me that a customer harassing me & forcing me to cancel the ticket though I cannot do this. He hand over the online phone to me & police told me if he is unable to cancel the ticket then why you are forcing him.
Contd…..3…..

….3….
I told the entire story to police officer on phone & requested him also the Station Master Should have to either cancel my ticket or provide me the complaint book. He was also failed to across to him.
The officers like Mr. M. Laxminarayan are the blame to railway department. They are blindly making loss to railway department.
Sir, you are requested to enquire all the matter by appointing a enquiry commission & try to solve my questions which are knocking my mind again & again from this incident. The questions are as follows.
1. Why Station Master Mr. M. Laxminarayan do not cancel my ticket as all facilities were available at Manoharabad Station?
2. We he called the police though I have not behave with him very politely?
3. Why he not provided me complaint book though he have complaint book?
4. Why any other officer not helped me as they were experienced Station Masters arrogant behavior?
5. Is this correct way to behave with passenger in such manner?
Sir, Kindly take needful action as early as possible & oblige me.
Thanking You
Copy to – 1. Hon. GM Secunderabad. Yours Faithfully, 2. DRM, Secunderabad.
3. CCM, Secunderabad. (Vijaykumar O. Daga)
4. Hon. Minister of State.
For necessary action & kind co - operation