I have purchased the ticket having PNR no 2461396579 and 2160931202 from your agent Mahhotra Consultancy 18/2 old Rajinder Nagar New Delhi
Your Agent has over charged me for the booking of the same
He has charged me Rs 150/- for 3 tickets for AC in the same ticket and Rs 90/- for non A/C ticket
When I objected he has told me that this is what every body charges and refuses to take the charges as per the rules laid down by IRCTC.
He has also told me to complain against him and nothing will happen to him. Instead he told me that I will be wasting time and money with no results. No body from IRTC can do any thing to him.
I have taken the bill from him as he has charged me. Copy of the same can be made available.
As per the rules laid down by you in clause no 10 enclosed for your reference.
10. The service charges to be realized by these agencies from the customers in addition to IRCTC service charges given in Para 8 as above will be Rs. 10/- per ticket in case of 2nd class and sleeper class, while it will be Rs. 20/- per ticket for classes higher than second / sleeper class(inclusive of service tax).
Kindly help me get the money refunded and action taken on the defaulter.