Airtel Delhi - Airtel barred my services without any cause
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Complaint by: kaushalz on March 23, 2014, 6:35 pm in Mobile Service Providers

I have almost nine years old post paid connection with airtel service providers. I pay my bills regulars and I have no dues pending with airtel for the last month. However, yesterday they barred my services. When i called up customer care, they told me that they need my documents to be resubmitted for some internal audit. My first question: How can airtel give me connection without verifying my documents 8 years back? When I have submitted all my documents while i have purchased this number, why haven't they kept record of the same?
My second question: How can airtel discontinue my services that caused me lot of inconvenience when all my dues are paid well in time?
My third question: Why Airtel service providers have not given me sufficient time to submit my documents?

This is a case of mental harassment and moreover wasted lot of my time talking to their customer care. This is not the kind of service i expect for Airtel when I am one of their platinum customer.

Complainant's Goal: Services to be restored and compenstation to be given for harrassing me
Complainant's Target: Airtel Delhi
Complaint Location: IndiaHaryanaGurgaon

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Recent Comments
2.
Fri, 28 Mar 2014 - Business Reply from - airtel Presence (Airtel Delhi)

Dear Kaushalz,

This is with reference to your post dated 23 Mar. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

1.
Mon, 24 Mar 2014 - Business Reply from - airtel Presence (Airtel Delhi)

Dear Kaushalz,

This is with reference to your post dated 23 March 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33