I have repeatedly requested to disconnect my Airtel broadband connection during last 2 weeks, but they didn't take any actions. It's very much urgent for me because I will move to another location.
My Airtel account # 14777915
Thanks,
Anupallab Dutta
(Mob - ********03)
I support this complaint.
By law they are required to respond to the request within 24 hours and disconnect you within 7 days (or something like that, it might even be less).
You need to ensure that you also send an email to Airtel and inform them of the same - Airtel seems to have become unfortunately a little notorious for this sort of behaviour lately, so if you have written proof of your request then it can't come back and bite you later.
In your first phone call to them, you should have been given a reference number of some kind: if you have, then you can write or call to the Nodal Officer for your region (this can be found on Airtel's website).
An email communication has been sent to Bharti Airtel Ltd , Broadband & Telephone Services on September 30, 2010, 11:32 am
Dear Mr. Dutta,
This is to inform you that your concern listed 30 Sep. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Ranga
Airtel Customer Service Team