I recently bought a product (Philips HD Rice Cooker - Order NO 3002983960 ) from India Times Shopping (shopping.indiatimes.com). First I got the product after breaching the SLA time of delivery. Second when i open the product i found that the spoon holder and the size it self was different as per the product image and catalogue. When i complained them about the issue they said they will not be able to help as I have to take this product to service center. When i ask them its a faulty product i received from your end you need to give a replacement to me. Their answer with me useless. Its my humble request you to please bring this issue into all the communities and social media as this company India Times shopping is making fool to people. I have paid my hard earning money to them and got a faulty product. Please please help me to get this sort out.