I have opened an account with mobikwik for e-wallet on around 07/01/2018. I added Rs 5000/- into this wallet. Since last two days i am urgently trying to use this money for a payment to online shopping. Every time after login it is saying OTP has been sent to your mobile number, but its never coming. This has cause mental stress. Loss of my valuable time in again and again trying to complete the payment through mobikwik.
on 10/01/2018 I received call from Mobikwik, two persons called, within gap of two hour. First person said we will return money in your account. But he was asking for my "debit card number" and it's "expiry date". Second person called and he was asking for debit card number and "debit card CVV number". When I refuse to share these detail mobikwik representative become angry and refused to assist me. I also told them that I had added money in Mobikwik wallet through online banking and I can give the same account number, but they were not ready to listen.
Asking for "debit card number", "card expiry date", "debit card CVV number" is illegal and against the banking regulation rule.
I have suffered harassment at the hand of Mobikwik, I seek compensation along with my money. If matter is not resolved urgently I will write to the ministry of consumer affairs, government of India.
Mobikwik has committed wrong, first by not allowing me to use my money Rs 5000/- in its wallet. second, without me using any single penny from my Mobikwik wallet its now showing zero rupees when in reality it should be Rs 5000/-.
If matter is not resolved soon, I will take them to the court. Not only they will have to make refund but will also have to pay compensation for harassment and fraud. I will also write about this fraud on other public forums making Mobikwik fraud exposed

Username for mobikwik: chemicool.mau@gmail.com