This Complaint is regarding Most Pathetic Lenovo Post Sales Service and the Technical team.

I had purchased Lenovo Ideapad Laptop Z585 SN: QB06951634 through Vijay Sales at Andheri West , S.V. Road Branch.

I am having issue with the device ever since the purchase of the same.

The following service request were generated through Lenovo Customer Care.
SERVICE REQUEST NO : ********07 - June 2013 ( Immediately after the purchase of the Laptop From Vijay Sales on finding the fault)
SERVICE REQUEST NO : ********52 - 19th July 2013 ( Technician Visited on 2nd August 2013 and failing to resolve the issue. Another Issue made by the technician: The Front Black Panel Color of the Body Has been affected due to the Opening Of the Lenovo Body by the Technician.)
SERVICE REQUEST NO : ********34 - 21st August 2013 ( Technician Visited on 5th September. Could not resolve the issue)
SERVICE REQUEST NO : ********34 - RELOGGED ON 20th SEPTEMBER 2013.

Till date I have not received any calls from your team for resolution.


SERIAL NO: QB06951634


ISSUE: WIFI CONNECTIVITY

The wifi adapter is faulty and frequently discoonects and doenst connect within few range.
I have another Laptop LENOVO Z580 and ACER EXTENSA which under the same atmosphere connects to the complete range without any issue.
I want the WIFI ADAPTER to be replaced at earliest.
A Technician visited after Endless followups and non stop pressure from my end, however the issue was not resolved. The same has been mentioned in his service sheet as a Proof. Moreover to that the keypad panel on the laptop is damaged due to the technician


WIFI CONNECTIVITY IS OF PRIME IMPORTANCE FOR ANY LAPTOP. THE DEVICE IS USELESS TO ME SINCE BUYING DUE TO THIS ISSUE.IF the issue cannot be resolved, I request you to kindly replace the laptop at earliest or want the refund.