Santoshi ji.. if got solution then its fine.. if not then u can approach to the Consumer Court. There is no solution of all these fraud brand and their irregular sale practice.. Only they forward the case desk to desk and do nothing.. they harassed the consumer..

I support this complaint. I am also facing same issue.
I purchased a Notebook (Laptop) of Y510 series Lenovo IdeaPad Model Sr. No. ABQ0034392 laptop because of 3 years warranty service.
My LAPTOP Sr. No. and my all correspondence details, contact no. were registered online by the Dealer to avail the said Warranty of 3 years. I confirmed there to do anything else; they replied NO NEED TO DO anything now.
I received an e-mail for registration for the 3 years warranty Lenovo with a reference no. RED********8444 a warranty upgrade from 1/1 to 3/3**.
In March 2010, I noticed one day my laptop has got defect and the buttons were not working. So i took it to the service center where i realized that the Laptop cannot be repaired under warranty and now i am not able to use any of the keys which is leading to problems using the system. Nobody is helping me out in this situation, neither Lenovo nor the Dealer they simply refused to do the necessary repair and give me the said warranty as committed by the company while purchasing. I am still struggling to get this. Please let me know if anyone has got a solution for this type of situation

Sir,
before one months my system desktop have line please contact me soon my mobile no ********37

To
The Customer Care Officer
Service & Warranty Department
Lenovo India Pvt Ltd

Subject:-Prayer for issue of Warranty Card


Dear Sir/Madam,
With due profound respect I beg to inform you that I Mr. Rajeev Datta inhabitant of Agartala, Tripura, NorthEast.I have purchased Lenovo Y Series Notebook from 1ST Infotech, Agartala in the year 2008 on 03Rd August to the extent of Rs 49,500.00 only
After completion of my normal Warranty period 1(One) year, I have purchased Service Pack of Rs.5500 in the year 2009 on 1th August for the upgrade/ extension of 2 (Two) years Warranty periods. I have done online Service pack Registration successfully. My Notebook Configurations /Service Pack details are given below:-
• Product Family: - Lenovo Y Series Notebook.
• Model Type:-7758.
• Model:-52Q.
• Service Pack Part No:-12X6240.
• Machine Serial No:-ME10399.
• Service Pack auth Code:-W6C0F912V4.
• Machine Purchased Date:-07/03/2008.
• Service Pack Purchased Date:-07/01/2009.

Here I would like to express that, Service Pack Registration was done by me successfully before 1(One) year ago, in spite of all the fact is that till today I don’t get any warranty card. It’s my legal right to get warranty card on due time but Company in the nick time not issue warranty card in favor of me.

Therefore I beg to request you to kindly issue Warranty Card in favor of me as early as possible and please send it through my E-mail or by post.

An early reply is solicited to make arrangements accordingly (As per Consumers Legal Rights & Rules)




Date:-17TH May 2010
Place: - Agartala Thanking You

Rajeev Datta

I support this complaint.


I have the same kind of grievance from Lenovo...


Please Help Me out...

Anyone have idea.... to teach lenovo a good lesson....



31/07/2008:- I received a promotional call from Lenovo Company to buy Lenovo IdeaPad and was referred to the authorized dealer giving the details of the dealer. Highlighting the 3 years of Warranty service if I buy the product today.
I purchased a Notebook (Laptop) of Y510 series Lenovo IdeaPad Model 7758 Sr. No. ABQ0049817 ME 15799 laptop because of 3 years warranty service.
My LAPTOP Sr. No. and my all correspondence details, contact no. were registered there online in the showroom of the Dealer to avail the said Warranty of 3 years. I confirmed there to do anything else; they replied NO NEED TO DO anything now.
I received an e-mail for registration for the 3 years warranty Lenovo with a reference no. RED3033********0 a warranty upgrade from 1/1 to 3/3**.
In December, 2009 I noticed one day my laptop has got defect in its bottom and hinges near LCD Panel. It creates gap during I open the top. Now its increasing day by day because no body is ready to listen my grievance. Nobody is helping me out in this situation. Neither from Lenovo nor the Dealer they simply refused to do the necessary repair and give me the said warranty as committed by the company while purchasing.

MY CASE ID :
Case id_5067166
Complaints Management Database and the reference number is 5070772.


21/12/2009: I brought the defect in dealer's notice. They took my laptop for necessary repair or service. After 1 or 2 days they just refuse to do anything and they were suggesting me do this and that. I just faded up with the dealer and his behavior. Inward Receipt of Dealer i have kept to file the case against company.

I called the toll free no. of Lenovo Customer Care they registered my case informing me that if I have that email in which upgraded warranty information reference no. was mailed to me. Then I will get the warranty service.

24/12/2009 to till today: I have been calling and contacting the Lenovo through phone calls and e-mails and telling them the facts they were just replying we are working on your case finally they just refused to give me said warranty or replace my defect laptop. I am mailing them continuously but there is no response from their side.
I don't where to go and where to replace this defective Laptop. I really had never imagined that such a big bran will make the people fool in such a way.

This is personal suggestion for all the people whoever reading this blog Please never go for Lenovo IdeaPad or any kind computer accessories of Lenovo.

Relief against my complaint: If company ever think to give me the relief agains my grievance. Then kindly inspect this case and kindly Replace my Laptop/Notebook/ Ideapad, as I had purchased the latest model Notebook at that time so I want either the same model or latest model of this time. And a punishment to Lenovo that such a big brand should not behave like this to the customer. They should respect the customer and customer’s emotions. As they have to ultimately sell the products to the customers.


Thanks & Regards

Binay Kumar
Jamnagar, India