Matrix Cellular International Services Pvt. Ltd. - Matrix Service- The customer service is good
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Complaint by: Jagrit Sethia on October 9, 2017, 5:40 pm in Telecommunications

When I used a matrix sim card and got overbilled against usage, I thought my monies will never be refunded. I still tried, called their support them all geared to argue my case. I was rather taken aback when they heard everything politely, and apologized for their mistake and asked where would I like the refund, card or bank! I did get a refund within 7 days and this tells something good about the company. Not every bad experience ends badly. I would definitely want to use matrix sims again in the future, only because I was treated properly.

Complainant's Goal: sharing the experience with matrix
Complaint Location: India

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1 month ago - Business Reply from - Matrix Cellular (Matrix Cellular (International) Services Pvt. Ltd.)

Dear Jagrit,

Thank you for the feedback and using our services. We are delighted to know that you had a great experience. We look forward to your continued support and long term relationship in the future as well.

Regards,
Team Matrix