IRCTC Indian Railways - IRCTC/NG Pay Making People Fool
Contact Complainant     3685 Views     Report Spam  
Complaint by: Rakesh on July 17, 2009, 12:02 am in Travel and Vacations

Dear Sir,

I have booked a E-Ticket through the IRCTC services on NG Pay Payment gateway on 15th July 2009. Detail of which is as follows:
IRCTC
Rs. 531.00
15/07/2009 04:06:50 PM
Transaction ID: 1014212442
MASTERCARD Credit Card

PNR No: 6427750253
IRCTC Transaction Id: 0128271586
Class: 2A
Quota: General
Ticket Status: CONFIRM
Train Name: 05604-INTERCITY EXP
DIMAPUR(DMV) to GUWAHATI(GHY)
Date of Journey: 15/7/2009
Ticket Type: E-Ticket
Passenger Details:
RAKESH KUMAR, , 025, Male, HA1-0017-SL
Distance: 0250 KM
Fare Breakup
Ticket Price: Rs. 482.0
IRCTC Service Charge: Rs. 20.0
Payment Processing Fees: Rs. 9
ngpay Convenience Fees: Rs.20
Total Amount: Rs.531

When I found that this HA1 coach is not available since a month I loadge a complain over phone to NG Pay at 6:12 & provide a alternate no. to notify me about the proceeding of my complain at 18:32. But they didn\'t call me. When I visit dimapur station at 11:00 PM there was no such coach & Chart available. When I try to check this with TC (Mr. Mazoomdaar) he said that many of such case he is facing these days due to IRCTC & No such coach is available. & even they didn\'t made the chart that\'s why I was no authrised to board the train. It creates a lot of hassels & I couldn\'t Reach Guawhati on time It causes me a lot of loss (Both Mentaaly & finacially). When Indian Railway has discontinued one of it\'s coach from the train It should notify the e-ticketing people about the same.
In the ,morning 9:30 I got a call from NG Pay stating that the coach was available as per IRCTC. I ask them to prove that on documentation as I was ther on station for that Coach only & sure that was not there with train.
Please took the necessary actions to resolve the problem & get back me on my cell.

Thanks & Regards
Rakesh Kumar Mangal
Ph: 9711210648,
9871482053

Complainant's Goal: A proper service, my refunds & Inconvience fee.
Complainant's Target: IRCTC Indian Railways
Complaint Location: IndiaNagalandDimapur

Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
1.
Fri, 17 Jul 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to IRCTC Indian Railways on July 17, 2009, 6:29 pm