IFB Industries - IFB Microwave 20SC2 not working, service are pathatic
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Complaint by: Radhika Singh on December 28, 2013, 9:22 am in Consumer Electronics

hello,
This mail is in regard to a previous mail in Aug 2013, about my microwave model 20SC2 tripping
my house RCCB, if i use the micro for more than 10 Min. Initially I consult a local electrician
suspecting a fault in local electric line, but he recommended that there is a fault in micro because of current leakage in Micro. After that i am in constant touch with Pune IFB service center but they are
not able to understand the exact problem. According to them, there is no problem in the micro, the
micro is working fine. When I check the micro at my home, it tripped my home RCB again. I suspect there
is definitely a fault in my house RCCB, i rent a new RCCB from local shop and check the micro again and
the new RCCB also tripped. Probably a fault in my house electrical line. I called my nabour and ask can
I use my micro for a short while and to my disbelief the micro tripped the RCCB of my neighbor house too.
So I concluded that the mail problem micro is not resolved by IFB service center. I called them and
asked what rectification they have done and what are the faults in the micro. For that they don’t have a
specific answer and then mention that there is a fault in my MCB. Then I explain that I have a RCCB in
my home that trip every time I use IFB micro. Then the IFB technician Mr Dipesh (********47) told that
he don’t have that much technical knowledge to understand the difference between MCB and RCCB. I
explain him that a MCB is used as a circuit breaker if there is an over current to a particular switch
and an RCCB is used to break the main circuit if there is a current leakage in the system here in this
case a Microwave. But still he insist that he can’t help me because of his limited technical
knowledge. This discussion itself took 3 weeks, to avoid any further delay I ask Dipesh whom shall I
contact who will have the technical knowledge to understand the exact problem and can solve the issue,
he suggested to call Mr Hemant (********77).
So I called Mr Hemant and he also took 2 week, then he told he cannot resolve the problem. So
I asked him did he understand the problem, he told that he know the problem but he is also not aware of
the difference between MCB and RCCB. I explain him the difference between MCB and RCCB. and ask him did
there service center have a RCCB, of which his simple reply was no. This make me to pull my hair off my
head, I am trying to explain an issue to IFB technical center who don’t have an RCCB than how am I
expected them to resolve an current leakage issue with an MCB. I asked them to arrange a RCCB and test
my micro, his reply was he will try. After 1 week I follow-up with him and he gave a simple answer that
he cannot do that, to which I asked who can help me to avoid any further discussion with he gave me
another number of Ms Vani ( ********36 ).
I called Ms Vani and follow the same procedure of explaining the problem and the difference
between MCB and RCCB. She confirm me that she will look into the matter and will update me immediately.
I thought I will get an immediately reply, but I had to follow up with her too. And she also told that
she cannot help me. But she can give her technical person number Ms Harshali.
So I called Harshali (********15) and repeated the same thing, she told me that she also don’t
know the difference between MCB and RCCB. And for my single case she can not install RCCB in her
technical center in PUNE. Now I was really irritated by the answer of a so called technical person of
IFB who dont know the difference between MCB and RCCB but can not install an RCCB which is a must for
testing an current leakage in an home appliance ( in case here for IFB). I asked her whom shall I ask
so that I can help her to get the MCCB installed in her workshop area. She mention Mt Vinay Mathur can
help in this case.
I called Mr Vinay Mathur (********17) immediately and explain the issue, he told he is not aware
of the issue, he will consult his technical team and get back to me immediately. I thought I will get
an immediate reply as I escalated the issue to regional level, even after 4 Hrs I didn’t got reply so I
call him and ask did u got any update he mention he will call be back tomorrow, so I asked when shall I
expect a call he replied tomorrow afternoon. Even after 2 PM next day I didn’t got any call from him,
so I called him to my call he mention he is out of station and can not accept my call I ask him pls
come to my home with a technician to understand the exact problem. He told he will come on Monday to
my home. SO I took a vacation from my office to meet Mr Vinay, he didn't turn up till 2 PM so I called
him and to my shock he answer that he can not come because of some emergency and will come in this
week. I am writing this mail now because I didn't got any call from him and neither he is picking my
call. If he is in some emergency he shall send some other person to at least visit my home and have a
look into the issue.
Here are the list of peoples whom I was in contact from last 3 months but still result is
same.
Dipesh (********47)
Hemant (********77)
Vani (********36)
Harshali (********15)
Vinay Mathur (********17)

To my amazement I got reply from all of them that the micro is working fine and the IFB micro is build to work with or without MCB and RCCB. This is the reason I ask them the difference between MCB and RCCB. The problem is straight forward, there is a current leakage in micro. because of stubborn nature of IFB service team they are not ready to accept that and they give a simple reply that the Micro is working fine with MCB. I will not name the person but one of the IFB top management person in above list told me that there is a possibility of current leakage of 0.5 Amp, I feel that someone from IFB shall give their service team some basic technical training. at least basics of IEC 61008 [Standard applies to residual current operated circuit-breakers] which is a minimum thing a home appliance shall follow. And according to which a 0.5 Amp current can result immediate cardiac arrest.

Complainant's Goal: I want IFB to get good technical service team and resolve my Micro Problem
Complainant's Target: IFB Industries
Complaint Location: IndiaMaharashtraPune
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Recent Comments
2.
Fri, 12 Nov 2021  Dinesh Bhai

ifb md email all.


g_raychowdhury@ifbglobal.com,
siddhartha@ifbglobal.com,
arupdas@ifbkolkata.com,
complianceifbagro@ifbglobal.com,
Bijon@ifbglobal.com,
bijon_nag@ifbglobal.com,
as_Negi@ifbglobal.com,
Rajshankar_Ray@ifbglobal.com,


Shashank_Pachauri@ifbglobal.com,
Manjima_Menon@ifbglobal.com,

1.
Thu, 19 Oct 2017  SriRam

So finally what was the outcome ? Did they help you?