Hello,

I purchased this microwave in Kolkata on 26th Jan and got it to Bangalore on 17 April. I
started using this only in Bangalore. On around 20th May, a complaint was raised as it
stopped working. It took almost 5 days for the 1st technician to come to see what the
problem was. He discovered that the circuit board was damaged which will be replaced the
next day. I did not hear from him/service center for the next 3 days. When I called, they
said the part was not available, which is a little difficult to believe in Bangalore!!!
After 5 days, the technician arrived with a replacement part, but still could not resolve
the problem. After another week and about 7-10 calls, the microwave was taken to the service
center for repair. The 2nd day, the microwave was returned. When tested for 7-10 secs by the
technician at my place, it worked. But it only worked then. When we tried using it next
morning, it wouldn't work!!! So I raised another complaint on Sat, 14th June, when I was
told that someone would come on Monday. No one came, when I called, I was told Tuesday.
Still no one came and now I'm told some one will come tomorrow. I have the same product in
Kolkata and I haven't faced a problem in 3 years. I starting to lose faith in your brand and
products. The service recieved so far is way below standards. Its almost a month I'm facing
this issue, and its hard to understand that a brand like your does not have qualified
technicians who can resolve this. I am wasting my warranty period over this issue, not able
to use the product and also being harrased by having to constantly call the customer service
and repeat my sob story over and over and again. I would hence request you to: a) Replace
the product. b) Extend my warranty.

Upset and frustrated consumer.
Customer id - 2954371