Matrix Cellular International Services Pvt. Ltd. - Good Experience of the service
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Complaint by: Naveendubey on October 26, 2016, 12:12 pm in Telecommunications

We had a good experience using a matrix sim in Dubai. Everything was really good from services to voice quality and the time in which we got the sim delivered. We were really impressed with all this. The only issue that we faced was when we got our bill which was for 2960/- rs but was billed 3 days over the travel dates. Honestly we were a bit disappointed but when we called the customer care, they apologized and explained how the billing cycle works and that’s why the billing dates on the bill were 3 days over. Although the billed amount was exactly as per our usage and plans, it was just the dates that got us messed up. Definitely recommending matrix to all my friends J

Complainant's Goal: informing people about my experience
Complaint Location: India

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Wed, 26 Oct 2016 - Business Reply from - Matrix Cellular (Matrix Cellular (International) Services Pvt. Ltd.)

Hi Naveen,

Thank you for the feedback and using our services. We are delighted to know that you had a great experience. We look forward to your continued support and long term relationship in future.

Team Matrix