Lenovo India - Faulty laptop
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Complaint by: Ruchika on September 11, 2015, 11:26 pm in Computers and Accessories

Lenovo team : 4th month of unhappiness with this defective laptop.

1 month of notifying on Facebook

3 months of contacting Lenovo service centre

5 mails of same bill copy being sent on mails

Each part replaced already.

When will the replacement be done of this laptop ??? Screenshot shows system going blank for no reason !!!

Complainant's Goal: To get the grievance sorted. Laptop to be replaced.
Complainant's Target: Lenovo India
Complaint Location: IndiaTamil NaduChennai
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Recent Comments
2.
Thu, 05 Oct 2017  Shehin

Its been became a hopeless case where we didn't get the proper resolution of the existing issue, which pending from 3 months!

During this 3 moths lot people came and done all possible experiments with this unlucky laptop ( PC09AKSP , Lenovo x250). we have bought this product on November 2016. Hardly we used this 1 week , later user started complaining about over heat , hard disk congestion & slow performance . Where not using any heavy application and very basic things.

The first attempt of replacing the HDD by Lenovo engineer was success and that issue got resolved , later over heat issue started where the issue still persist.Even replacing 2 times of the heat-zinc and one time mother board (Not new one they given for replacement).

Top of all these headaches the engineer who came for motherboard replacement he lost one screw and made bubble on the laptop body while trying to screw a wrong screw. Also battery charging issue started post this mother board fix.(Its showing plugged in not charging)

Now we are totally blank to reach a conclusion on this.Have mentioned the ticket number which raised for these issues.

Request you please have a courtesy and help us to get it out from this painful issues.

First Ticket Number : ********95 ( 13th Aug )

Second Number : ********40 (Open)

1.
Mon, 11 Apr 2016  vivek kumar pandey

Dear Sir,

Kindly check out my lenovo laptop and desktop has so many problem kindly check out as soon as possible

mo:- ********00