To whom so ever it may concern
I am one of your stupid customers having your worst service bearing the mobile number ********22 for almost 4.5 Years.
Multiple attempts has made from my side regarding the network connectivity and signal problems to your customer care and I got only BS response and till now issue has not been resolved. My first compliant date is before July 4th and it is so annoying that compliant was not registered at all.
Again I made a call to your CS on July 4th and I have been told compliant not been registered, asked him to register the compliant and the service number 33014097
Few days after, I got a call from CS and confirmed me that the issue has been fixed and I will not face any problems. I know that has not been resolved still I said let me check. Issue still persists.
Again I called on July 18 to check the status about my compliant, I have been told tech dept is working on that and I asked for the time frame and they are ready to give and they are not sure.
Again I called on July 24 and asked them to connect me escalation department and spoke to Pallavi who gave me this email and ID phone number of nodal office.
I called you guys on the same day but I am able to hear only IVR as you guys closed which is very good!!
Today July 26 I spoke to Nodal office CS and I have been told I will get a response with in 48 hrs and I found that they don’t have any idea where I am facing the issue which I told CS on July 4th call about my area details along with the land mark… I am so “pleased†with that answer. Also I asked about next escalation policy if this is not getting resolved at your level and the response is “this is highest department of escalation†and I am surprised how this could be…
my no ********22 thise no is not warking
Im krishna moorthi from hyd...who came for my job training to hyd from tamil nadu..and i have brought sim card from one of the delar from ameerpet in last 5th jan....thay said me that with in 3 days...it ill get activate...but when i went after 5 days to that shop becoz still nt activate my sim after i gave my own voter id which i lhave from INDIA volid with local hostel address proof...thay was rudly said...dlgo to airtel office..then i went to one of the airtel office which is near to ameepet and next to life style at 6pm evening that persan made me to wait 20min and said after finish his all work go to head office..then i found the head office..i went 10th evening...there was huge peaple again i was waiting one hour...i met some1...he promised me with in24 hour...it ill be activated...bt aftrr even30 hour..i nt even get network in my sim....im using last 5year airtel sim from bangalore...where im working...i nt even called for custmer care for anything...bt here i realy feel bad...im never expect thos from airtel...atlist letmeknow my sim get activate or nt...atlist i can throw it away the simcard...i hope u will help atlist to throw the sim after u see this mail...i nt even wanna say u thank you...bt anyway thankyou....
dear sir,
my village popularity is 2000 members, but any network not covered in my village,please give the cell signals for my village,500 connections will be received your network
i am belongs to punjab circle.My name is dihraj kumar.last month i have purchase a new connection of Airtel [********78]verification of the sim is ok,but suddenly one day i see that my sim shows sim card registraion failed,but due to dealer interfarence then now sim is automattecaly again start,but incoming call facility is ok,but outgoing call facility is not started and balance and validity are not showend by sim.when my sim is stop working my account balance is 87 rs only.then i was called to distributor of airtel {jalandhar} but they did"t given good responce to me.so plz help me
plz start my airtel number {********78}
with regards
harjinder singh
********10
I support this complaint.
Dear Sir/Madam
My name is Ammi raj Kumar. Ihave taken the Airtel Sim on 22/12/2010 in narsapur My Numaber is ********72. I got a message on 27 that ur name missmatch with the activation i submitted the proofs again in airtel office in narsapur westgodvari dist Andhra pradesh on 4/1/11 but till now my sim is not activated to outgoing calls so plz can u see the problem and rectify that sa early
Dear Customer,
Thank you for writing to Airtel.
With reference to your E-mail dated 26/07/2010, you have expressed concern regarding the network coverage and escalation matrix for your Airtel mobile number ********22 in your area.
We completely understand your concern and sincerely apologize for any difficulty caused to you.
We would like to inform you that, your concern has already been registered and we will revert to you shortly.
We would like to assure you that we at Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.
However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.
As per the Service Request number 33014097, we would like to assure you that our network team is working on improving the services by planning cell sites, throughout the city.
Hence, we request your co-operation till such time.
Further, we would like to inform you that the Nodal Officer is an authorized Airtel employee whom you can highlight your concerns related to our services, in case you have not received a satisfactory response from our Call Centre, Email, SMS or Airtel Relationship Centre.
Please find below the Nodal officer details:
Contact No: ********65
Email Address: nodalofficer.andhra@airtel.in
You may check the details of the Nodal Officer on our Website ¿ www.airtel.in, under the ¿Contact Us¿ link.
Nodal Officer Details are also printed at the bottom of the main page of your monthly Airtel bill.
The Nodal Officer will get back to you with the resolution / response within 10 working days. If you are not satisfied with the response from the Nodal Officer, you may escalate your complaint / grievance to the Appellate Officer with the details of your interaction with the Nodal Officer.
For further assistance, mail us at 121@airtelindia.com.
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction.
We thank you and value your association with Airtel.
Warm Regards
Abisha Veluchamy
Yours Sincerely,
Customer Care
Bharti Airtel Limited
An email communication has been sent to Airtel Andhra Pradesh on July 26, 2010, 10:42 am
I am using Airtel network services in Chelpur village, near Bhupalaopally, Warangal District. My no. ********06.
Actually in Chelpur, their is a big Thermal power station was established, around 2000 emplais are working in this station.
hence i request the Airtel management please establish 3G network in Chelpur village or boost-up higher capacity to the existing Bupalapally Network.
I will be very much thankful to you sir if i got fulfill my network dreams.