I was using Airtel Broadband connection for the past two years without any problem, the connection is in my name VIMAL, phone# 040-42006381. I was one of the valued customer in most of the Airtel products since I liked their customer service.
Initially I started my broadband plan from 256 kbps in 2009, in the month of February 2010 I changed my plan to 512 Kbps for 899 Rs. In the month of May 2010 I received a letter from Airtel stating they are upgrading my speed to 1 Mbps without any additional charges but this speed will be with limited data transfer of 20 GB per month. So as per their letter they upgraded my speed to 1 Mbps from the month of June and until August their was no problem.
In the first week of September I shifted my home so the Airtel connection was also shifted to my new premises. When they shifted they given 512 kbps as per my plan 899 Rs, but when I called customer service and gave a complaint (Req# 37720032). When I explained the scenario they increased my speed back to 1 Mbps confirming the data transfer limit of 20 GB.
Again in 2010 October first week they reduced my speed to 512 Kbps without any information, so I gave a complaint again (Req# 38536492). One of the customer care person called me and requested me to send the letter which they sent me in the month of May for the speed up-gradation. I sent the letter to their e-mail Id 121@airtel.in. After verifying my mail they called me and said this was an offer given only for 3 months now they have retrieved it.
> My question is when they sent a letter they never informed this is only a limited period offer, they mentioned my speed will be increased without any additional charges, no time period was mentioned.
> Second when they are taking back some privileges from the customer without confirmation how come they can take it back.
> Do they think the customers are mad, or we have to shake our heads for what ever they tell or plan.
I need a proper solution for this issue, kindly suggest for a better solution. Airtel has to give me the speed back or have to pay me my charges which I paid to them. For the past two years I never made any default payments, I was so genuine.
Airtel treated me so bad for my honesty. They put on their own faces by making these kind of mistakes.
Dear Vimaljohn,
I would like to inform you that your concern listed 16 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com
Regards,
Rakesh Ranga
Airtel Customer Service Team
Dear Vimaljohn,
This is to inform you that your concern listed 16 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Dear Vimaljohn,
This is to inform you that your concern listed 16 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
Hi after posting my complaints here, my problem got resolved by Airtel. One of the person named Raghunath from Airtel Bangalore worked perfectly and solved this issue. Finally they gave back the speed as they promised. Happy to continue with Airtel BB, many thanks to their customer service.
An email communication has been sent to Airtel Andhra Pradesh on October 16, 2010, 12:01 pm
Airtel is also about to set a minimum broadband speed to 512 Kbps for ALL plans.
Bharti Airtel is set to upgrade all its existing plans to a minimum speed of 512Kbps, without any additional cost. Customers currently on 64Kbps, 128Kbps and 256Kbps will be upgraded to 512Kbps. And those on 512 Kbps and 1 Mbps plans will be upgraded to 1 Mbps and 2 Mbps respectively.
The whole process of upgradation of plans will be completed by June, 2010.
The Joint President, Telemedia Services of Airtel, Mr. K. Srinivas said,
Massifying broadband experience in India has been the pivotal to Airtel’s strategy for broadband. These initiatives bring in a new paradigm for broadband in India.