This is with reference to my Blackberry model 9300 that was purchased from the Cellucom Retail India P.Ltd(Spice) on the 25th of Jan'2011. As i write to you, the handset is approx. less than 3 months old. When i purchased the handset, the cable that helps me to connect with my laptop didn't seem to work. I contacted satyam communications (noida) for the same and was told that the cable is damaged and needs replacement.A new handset and a damaged cable is a part of the box. This is the first experience.

Within a span of apprx. 2 weeks they got me a new cable. On the 5th of April'2011 i started to get an error as"Insert Sim". I was clueless and again on the 8th of April'2011 contacted satyam communications (noida). The technician there analysed and informed me that one of the pins that helps hold the sim together is broken. I have used more 15 handsets till date but have not faced such kind of problem in any of the brands but quality of blackberry handsets is, I believe, pathetic.

I requested the lady at the reception to place a request for the replacement of the handset as the same is under warranty. A week later i receive a call that the handset would need repairs and the cost is 3600/-.

Ever since the handset has been purchased, the same is giving problems one after the other. First, the cable being damaged and now the pin is broken. Now, i as a consumer and a customer of your phone need to understand why am i going to pay INR 3600 for a handset which is damaged or broken for no fault of mine. The quality of their products seems to be sad, if blackberry sim pins break because you change one sim to another then i should throw this handset into the trash.

I need a replacement for my handset. This is absolutely ridiculous. When as a consumer i stepped into the market looking for a business phone, the only brand i could think off was The Blackberry but trust me you guys cannot even live upto to your brand name. The focus seems to be on sales target achievement without being bothered about after sales service.

I need a solution to this erratic problem soon.

Trust the above facts are sufficient enough to explain the harrowing experience i have had to go through as one of your customers.