I had ordered a Motorola ROKR E8 on Feb 19th, 2010. I got a call from Naaptol after a few days i.e. Feb 26th, 2010 that the product is unavailable with the seller and hence I would be issued a refund for the same. So on Feb 26th the status of my order changed from \'Order received\' to \'Request for Refund\'.

I checked their refund policy and it says that refunds will be processed in 10-15 working days. So giving them the required time, I decided to wait. Meanwhile during these days, I got at least three calls from Naaptol confirming that my order has been cancelled and I would be issues a refund for the same. Upon asking the duration, every customer care representative said it would take about 10 working days.

Now after 15 workings, I still wasn\'t issued a refund so I decided to call their customer care. The problem starts here. They have very untrained customer support who don\'t even know how to speak proper English and be polite. They told me that it would take 10 days for refund - standard answer. I said that they have already taken more than 15 working days. To this she replied, she has escalated the claim to higher authorities and I would get a call soon. I NEVER got a call from her higher authorities! This same thing happened three times.

During this period, I also wrote 3 mails to customer care. I never got any replies for the first two mail. But in the third mail when I threatened that I would file a complaint in consumer court I got this reply:
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Dear customer,





We regret the inconvenience caused to you.. As soon as we will process your request for refund.
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Now come on, is this even a way to reply and talk to a customer. This itself shows how unprofessional they are. My order was worth Rs.7200 and I think I would incur half of that amount as phone bills if this goes on forever!

If I don\'t get a definitive reply in 2 working days from them, I will not only file a consumer complaint but will also post EVERY detail of this incident as well as the others that I have found on all of my sites (4 sites that I own) and all the forums that I am a member of. I am sure that much publicity is quite enough for them!