Hi Team,

I was a happy tech savvy customer of ICICI banking looking at the transparency you have showed towards banking up till March 23,2014, when I came to know my account has been debited with an amount of 167.58 *4 times = 676.16 INR.
My Account details are as below:-

Acc Num:- 05********58
Acc Holder Name : Naveen Shrimal
Trasaction Date and Amount :- Mar21,2014, 167.58 happened 4 times.

When I inquired about the same I came to know that I made purchase at Car Dealer shop and because of that this amount is deducted as told me by the message I got in response to request SR311699133 I created.

So my question to you:-

1. If a customer is told to you pay 10,000 and he/she uses debit card to pay that amount, do you think it is legal to charge extra amount that too at later point of time?

2. If you are suppose to deduct that amount why you did not levied it at first time so that I could have saved amount on next three transaction and would have had argument with the shopkeeper that why you are charging me extra?

3. Who gave you the permission to access my account at later point of time (I did shopping on Feb 13,2014 and so called surcharge got deducted on March 21,2014) that too for debiting the amount which you guys are not gonna keep and crediting into someone else account?
Isn't it like tomorrow some another person would show up and will say " Hi ! I want to deduct some amount out of this account and you guys are very much happy to do that".


I don't feel my account is safe with you guys any more, this is limit of making fool of customer.
Take action on it immediately.


Reagrds:

Naveen Shrimal


Copy Forwarded to:
1. Malviya Nagar Branch
2. Sardar Patel Office

After 3 Days Will forward the same to :-

1. Nodel Officer (headservicequality@icicibank.com)
2. Hitesh Bhatia
ICICI Bank Ltd.
Work Station Number: N4E,024
East Wing, 4th Floor,
North Tower, ICICI Bank Towers,
BKC, Bandra East
Mumbai- 400051

Afer 25 Days:-

1. Will File the RTI under Section 2(f).
2. The Secretary,
Office of the Banking Ombudsman,
RBI Building (4th Floor),
Rambagh Circle,
Tonk Road,
JAIPUR - 302004.
Phone 0141-2570392
Fax No. 0141-2562220.