I travelled by Air Indigo Flight 6E 617 from Delhi to Visakhapatnam (VTZ) on 11 August 2015. Upon my arrival I found my check in baggage (Tag No. A2E36Y/ 6E0312807010/ SEQ-0023), which is a duffel bag with trolley, was severely damaged. One of the wheels was extirpated - most likely pried out with some device, rendering the trolley inoperable, and leaving a hole in the bag. I contacted the Indigo Airlines staff at the Airport, but they were unable to provide me any complaint form. They took a photograph of the damage and informed me that they sent an email to their manager. I wrote a complaint letter to your Manager, but no token of receipt or other document was issued. I also registered my complaint by SMS to 566772 (provided to my phone by Indigo message service).
The staff of the airlines assured me that I would receive intimation from their head office. Till date I have not received any word from the authority.
I demand either a replacement or repair of my bag. I have decided to shun this airlines for all my future flights.
Dear Team,
This is email is regarding the complaint and inconvenience we have faced because of your staff inefficiency and stupidity.
I had a flight 6E β 399 (Booking IDs - V5BBRI & DCE6YN) from Delhi to Goa on 18 September 2015 at 12.15 pm, we did the check-in at 1030 am itself at IGI Airport. We were waiting at the waiting lounge for boarding time to start.
I would like to bring to your notice and to your management, that nobody at the IGI airport announced that the boarding has started or itβs boarding final call.
We were surprised as there was no announcement about the boarding, therefore, we moved to the gate to check about the same at 12 noon and there we found your staff member, he refused that we cannot board the flight as the boarding has finished, although the flight took-off at 1230 pm.
Because of which we missed our flight. your staff committed that he will arrange the tickets in the next flight and adjust the amount with the new tickets, to which we agreed, as we had a meeting in Goa at 7pm, but there were no seats available in the next flight.
As we had to reach Goa anyhow, therefore, we had to book Air Asia flight from International airport, which costed me INR 22500/-, almost 2 times of the fare.
I want to understand the following concerns:
1. Why did the airport management did not announce about the BOARDING β first and final call?
2. When the flight took-off at 1230 pm, then why your staff did not let me board the flight?
3. How can your pilot take-off, when the listed passengers had not boarded the flight, although the passenger did the check-in?
4. Who will take the responsibility of the monetary and non-monetary loss we had to bear because of your staff incompetency, inefficiency? Because of which our time was wasted, our money was wasted. I had to take the other International flight which costed me INR 22500/-
I need the refund for the flight we missed 6E β 399, the tickets were in name of Yatin Garg, Vikas Garg and Harpreet Verma. The total cost of flight was INR 15000/-. Kindly arrange the refund for the same asap.
I am surprised that brand like INDIGO cannot manage their staff. I need a response to my above queries within next 24 hours.
Regards,
Nikita Gupta