12 May 2011 gave Fiat Palio Stile vehicle (run 15000 KM) for routine service
13 May 2011 Vehicle delivered charging 4500 for routine check-up labour
15 May 2011 customer visited KHT motors with complaints on clutch/gear operations
15 May 2011 KHT service executive detected nothing and advised cutomer everything mormal
15 June cutomer visited KHT motors kundanahalli again with clutch/gear complete breakdown
15 June KHT told to replace clutch master cylinder
15 June KHT motors said there is no spare parts and will inform customer when it arrives
Cutomer daily checks with KHT but no positive respose either on a expected date
27 June 2011 KHT service executive advised customer to check with other work shops
4 July 2011 customer calls fiat-india customer care and informs about KHT motors indifference attitude (complaint no. 1-12********1)
13 July 2011 KHT motors informs cutomer that spare parts is available
14 July 2011 cutomer gets the replacements and charged 2500 rupees for clutch master cylinder and clutch brackets
15 July 2011 cutomer complains KHT motors that the remote locking facility is not working after last repair
15 July 2011 KHT motors says as it is not an original spare part; cannot do anything
15 July 2011 customer complains with fiat-india about remote locking (complaint no. 1-13055102531)
16 July 2011 KHT executive calls customer about issue and tells will send service person to home and get it repaired
27 July 2011 customer calls fiat-india about complaint and fiat-india tells it is already closed as service provider told it is done
27 July 2011 customer clarifies nothing is done from KHT motors and want to re-open another complaint (complaint no. 1-131********)