I Bhavani Shankar & my wife were to travel to Kolkota on the 10th dec16 @ 5.30am departure.
Our PNR is ECK7WD, flight : 6E 713, OUR SEATS WERE 29A & 29B.
we were at the airport before 2 hours & with the heavy crowd of travellers managed to get our boarding cards.
The boarding was announced @ 4,45 Am & we boarded the bus to be at the said aircraft.. All was fine till such time we reached the aircraft which was about 4.47am.
The bus reached the Aircraft & to our shock your Air crew/ Air hostesses had not reported @ the aircraft & HENCE, ALL THE PASSENGERS WERE MADE TO WAIT IN THE BUS SECURELY LOCKED FOR PRECISELY 15-20 MINUTES. MOST OF THE PASSENGERS WERE FEELING CLAUSTROPHOBIC & FEW EVEN VOMITED INSIDE.
Now let us understand " ONES WHO PREACH PUNCTUALITY HAS TO LIVE UP TO IT & MAKE SURE THEIR STAFF LIVE UP TO IT" THERE IS NO ROOM FOR HYPOCRISY.
YOU SHOULD UNDERSTAND MANY OF THE PASSENGERS WHO WERE JUST A LITTLE LATE EVEN AFTER OBTAINING THEIR BOARDING PASSES WERE NOT ALLOWED TO BOARD & THEIR BAGGAGE'S WERE DEPLANED. SUCH BEING THE CASE, HOW CAN YOUR 4-5 AIR STAFF/ HOSTESSES REPORT LATE BY 15++ MINUTES & MAKE ALL THE PASSENGERS WAIT AT THE TARMAC LOCKED UP IN THE BUS>??? THAT TOO WHEN THEY ARE PROVIDED LUXURY BOARDING/ LODGING & CONVEYANCE IN THE EARLY MORNING & TAKING THE PASSENGERS WHO PAY THROUGH THE NOSE FOR A RANSOM...
I NEED TO KNOW WHAT ARE YOUR ACTIONS AGAINST THE SCANT TREATMENT OF ALL THE PASSENGERS .
I CAN EVEN QUOTE,YOUR ATROCITY WHILE i WAS RETURNING ON THE 12TH DEC BY 5.30PM FROM KOLKOTA, I WAS PENALISED RS 400 FOR JUST 2 BAGS WHICH I DID NOT WANT TO CARRY ON BOARD INSPITE OF ME HAVING NO BAGGAGE AT ALL..
THIS IS THE HIGHHANDED APPROACH OF INDIGO STAFF WHO LACK COURTEOUSNESS. YET DRAW & ENFORCE RULES ON THE PASSENGERS & LETTING THEIR OWN STAFF GO SCOT FREE.
I NEED A RESPONSE POST YOUR ENQUIRY & INVESTIGATION.
REGIONAL HEAD - BUSINESS DEVELOPMENT & HR
EDEN ENGINEERING PTE.LTD.