ICICI Bank Limited - Non Refund of an excess amount on my credit card
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Complaint by: Amrit Pal Singh on June 29, 2010, 3:37 pm in Credit Cards

I was a Credit Card Holder of Titanium Card of ICICI Bank since 2006. My Card number was 523********80008. In the year of 2010, I had an excess amount than the available credit limit of Rs 126000 and amount O/s was Rs 127140. Considering this and not to bear more interests by the bank, I mad a payment of Rs 129500 on the safer side so that in case if there are any miscalculated interestd by the bank, it can be adjusted in the next statement and I do not have to bear additonal interests. No when the next statement came, all the outstanding amounts have been adjusted and this left with an addtional credit amount of Rs 1808, which accordingly Bank should have refunded on the closure of this card but this does not actually happened. Despite of my repeated requests for the excess of refund amount, I have not received that amount till date. I do have all the request numbers with me but still running to get my amount back. Normally when there is a debit of an excess amount, bank levies different taxes and penalties to us but it does not happen on the credit part as there is no rule where customer can penlaize the bank to not return the excess amount to the customer. I am filing this case in this forum as well as in consumer court also. This is a harassment from the bank on the customer where they have to run to get their own hard earned money. Any help would be appreciable from the concerned bank. All Service request number can be provided on demand.

I borrowed loan from one of the Non Financial bank and that bank did issued me a cheque against the Balance transfer for the outstanding amount in ICICI Bank. To refund my amount, ICICI bank is asking me for the financial statement of that NF bank, which is practically impossible. So please help me to get my money back.

Regards,
Amrit Pal Singh
********04

Complainant's Goal: Get a refund of an excess amount available on my credit card
Complainant's Target: ICICI Bank Limited
Complaint Location: IndiaMaharashtraMumbai
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2.
Mon, 05 Jul 2010 - Business Reply from - Bhagwati Soni (ICICI Bank Limited)

Dear Customer ,

We have tried to trace your credit card number. However, we were unable to do so. Please provide your 16-digit ICICI Bank credit card number to enable us assist you.

Looking forward to your co-operation in helping us serve you better.

Sincerely,
Bhagwati Soni
Customer Service Officer
ICICI Bank Limited

1.
Tue, 29 Jun 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to ICICI Bank Limited on June 29, 2010, 3:37 pm