R/Sir Mam
There is an issue of manufacturing defect of cracks development in headlight & paint peel off Of handle w.e.f April 2012 in my bike pulsar 220, I informed service centre about this but there reply was let it grew more.
In october my bike fell down but there are no impressions of damage on Headlight visibly, but they got excuse that one bracket was found crack which is a result of accident, but headlight outside is scratch free & intact, then how it could be possible, or this machine is having soft tissues which resulted in internal injury,
If the defective parts are not replaced under warranty, I will file complaint in consumer court seeking replacement along with compensation for harrassment caused due to deficiency in services.
In the past also they kept me waiting for more then 4 months to replace rubber of mirrors costing Rs less then 40/-, that time also after interference of higher authorities rubber was provided & paid for that & request no. was 112070.


Thanks & Regards
Vikas Kamboj
********00

From: vikas_kamboj@dmrc.org
To: CUSTOMER SERVICE
Date: Tue, 18 Dec 2012 12:04:48 +0530 (IST)
Subject: Re: RE: Request No.-112070


R/Sir/Mam

I was totally dissatisfied with the resolution, as I provided my bike at around 12:00 Hrs & I was told to collect it at 5:30 pm.
I requested them to do that in front of me but they told me that they are short of mechanics, although I have pre intimated them my date & time for head light replacement, they took a long time for that. So I left the workshop after waiting for 30 minutes. I got a call in the evening that A nakka (in hindi) is crack & Headlight will not be replaced.
I just want to know that I have informed them about the cracks in head light on third service also but there casual reply was Sir abhi to bahut kam hai ise thoda aur ho jane do abhi to warranty baki hai, but that time they didn't told me that if in the meanwhile any one of the so called NAKKA is crack then it will not be replaced, & also which dont have any role in development of cracks.
I do agree that I fell from bike in october which resulted in minor scratches on silencer & fairing, not more then that.
The cracks were there april onwards & I do remember in 3rd or 4th service I told service supervisor to write this issue along with paint peel off in handle in job card, & he has mentioned it in that, So was it my mistake that you delayed the replacement saying that abhi to kam hai ise aur hone do.
I am also doubtful that there are no scratch or crack anywhere near headlight, so there is no chance of NAKKA cracking, so it may be a deliberate step, or has happened while opening of headlight, that's why they told me to leave it & collect it in evening.
Please tell me that does that NAKKA has any role in crack formation.

This is reaching top level of torture & mental harassment, when I am fulfilling yur all terms & conditions, getting servicing my bike regularly, Do I have to Go to CONSUMER COURT for JUSTICE.
One more thing I have also mailed you photos of peeling off of paint in handles, but no body even discussed about that.
I am having faith in BAJAJ INDIA & hope that you will think practically & please verify details of job card as I have informed them well in time, or do I need to call your customer care fro any issue everytime, then for what servce centres opened for.

Thanks & Regards
Vikas Kamboj
********00

-- Original Message --
From: CUSTOMER SERVICE
To: vikas kamboj
Date: Wed, 7 Nov 2012 09:41:48 +0530
Subject: RE: Request No.-112070

Dear Sir

Sorry for the inconvenience. We have already forwarded your concern to the concern authority for speedy action.

With Warm Regards
Customer Care Cell

--------------------------------------------------------------------------------
From: vikas kamboj [vikas_kamboj@dmrc.org]
Sent: Tuesday, November 06, 2012 11:21 PM
To: CUSTOMER SERVICE; webcc@bajajauto.co.in
Subject: Fw: Request No.-112070



Thanks for your prompt response to request no.-112070.
I am mailing you the photographs of cracks developed in headlight as well as paint peel off in both handles.
Kindly suggest solution.

Thanks & Regards
Vikas Kamboj
********00
-- Original Message --
From: vikas_kamboj@dmrc.org
To: customerservice@bajajauto.co.in
Date: Sat, 3 Nov 2012 12:09:52 +0530 (IST)
Subject: Request No.-112070

Thanks for your prompt response to request no.-112070.
I am mailing you the photographs of cracks developed in headlight as well as paint peel off in both handles.
Kindly suggest solution.

Thanks & Regards
Vikas Kamboj
********00