Dear Sir/ Madam,

I bought a pair of shoes from Myantra online and they charged me higher than MRP price.

When I alerted them on the same they told me they would refund the excess money but I followed up with the company for two months they never got back.

They are cheating innocent customer which is incorrect and as per the law you cant charge over MRP price of any product.

I am really stressed they broke my trust so I need an total compensation from the company.

I also want it for all the consumer who has paid higher amount than prescribed the MRP.


Please look into the same.

Regards,
Richard


See Ref. Letter


Myntra Customer Service - Returns via amazonses.com
Aug 22 (5 days ago)

to me
Dear Richard,

Thank you for writing to Myntra.com.

I apologize for the time taken to resolve your issue, I am coordinating with our finance team personally to have the refund processed at the earliest. Please allow 1 business day to update you on the same.

If you need any assistance or have any questions, feel free to contact us by using the web form at http://www.myntra.com/contactus

We value your association with Myntra.com, thank you for your support and co-operation.

Warm Regards,
Suraj
Myntra.com.

-----Original Message-----
From: Richard Barooah (richard.barooah@gmail.com)
Date: Wednesday, August 21, 2013 02:19 AM
To: returns@myntra.com (returns@myntra.com)
Subject: Re: 'DBMainID=680-373' Your Myntra.com shipment(7028002) has been delivered. Please share feedback.

Please update on the status, this is my last reminder before I go to consumer court and start putting negative blogs on web.

Regards,
RB




On Wed, Aug 7, 2013 at 7:39 PM, Myntra Customer Service - Returns wrote:
Dear Richard,

Greetings form Myntra.com!!

I will certainly provide more information on the refund status of the difference amount pertaining to your order- 7028002.

I wish to inform you that we are coordinating with the concerned team to have the amount refunded to your cashback account.

I understand that this can be frustrating, but I request you to kindly allow us 3 business days to get back to you with an update.

I am sorry that resolving this issue is taking longer than expected.

If you need further assistance or have any questions, feel free to contact us by using the web form at http://www.myntra.com/contactus. We would be happy to assist you.

Thank you for shopping with Myntra.com. We value your association and support.

Warm Regards,
Akash Singh
Myntra.com

-----Original Message-----
From: Richard Barooah (richard.barooah@gmail.com)
Date: Tuesday, August 06, 2013 04:02 AM
To: returns@myntra.com (returns@myntra.com)
Subject: Re: 'DBMainID=645-711' Re: Your Myntra.com shipment(7028002) has been delivered. Please share feedback.

Hi Triveni,

Can you please let me know if you have credited the below said amount!!!

Regards,
RB




On Sat, Jul 20, 2013 at 1:58 AM, Myntra Customer Service - Returns wrote:
Dear Richard,

Thank you for writing to Myntra.com.

I apologize for the delay in response from our end and regret for the inconvenience caused.

I am glad to inform you that we have received the approval for the refund of the difference amount for the Puma Shoes received under the order number 7028002.

As per the update from the concerned brand, there was a price revision hence the difference in the amount. The amount of Rs. 975 will be credited to your Myntra.com cash back account with in 3 business days, the same can be used in your subsequent purchases with Myntra.com

You can view the same by logging in to your Myntra.com account and clicking on My Myntra, under Mynt Credits you can view the refunded amount.

If you need any assistance or have any questions, feel free to contact us by using the web form at http://www.myntra.com/contactus

We value your association with Myntra.com, thank you for your support and co-operation.

Warm Regards,
Suraj
Myntra.com.

-----Original Message-----
From: Richard Barooah (richard.barooah@gmail.com)
Date: Friday, July 19, 2013 02:58 AM
To: support@myntra.com (support@myntra.com)
Subject: Re: 'DBMainID=645-711' Re: Your Myntra.com shipment(7028002) has been delivered. Please share feedback.

Dear Akash,

I am still waiting for you answer as per schedule.

Regards,
RB



Sent from my BlackBerry 10 smartphone.
From: Richard Barooah
Sent: Monday, 15 July 2013 12:03
To: support@myntra.com
Subject: Re: 'DBMainID=645-711' Re: Your Myntra.com shipment(7028002) has been
delivered. Please share feedback.

Dear Akash,

Thanks for your mail for which I am overwhelmed.

I always trusted your site and I only shop from online as I get more options and doorstep delivery.

I shop from many sites and honestly I never thought it could happen.

I think it is wrong to put a higher price than what it is on actual brand site.

I think this will take away your customer to other site and customer will take as your site is more expensive and the site make fake claim of discount.

I am from service industry and handle few international hotel under my portfolio.

We always make sure what ever we claim are always best possible available for our customers as best bargains.

My experience with you this time was not pleasant.

So I would wait for an action ASAP as per your commitment.

Regards,
RB


Sent from my BlackBerry 10 smartphone.
From: Myntra Customer Service
Sent: Monday, 15 July 2013 01:47
To: Richard Barooah
Reply To: support@myntra.com
Subject: RE:'DBMainID=645-711' Re: Your Myntra.com shipment(7028002) has been
delivered. Please share feedback.

Dear Richard,

Greetings from Myntra.com!!

I am sorry about the delay in responding to your e-mail. I understand your concern regarding the price difference, I will assist you with the same.

I wish to inform you that I have forwarded this issue to the concerned team to check more information so that we can provide the details to you.

I request you to allow us 3 business days to get back to you with an update.

Please accept my apologies for the inconvenience caused to you.

If you need further assistance or have any questions, feel free to contact us by using the web form at http://www.myntra.com/contactus. We would be happy to assist you.

Thank you for shopping with Myntra.com. We value your association and support.

Warm Regards,
Akash Singh
Myntra.com

-----Original Message-----
From: Richard Barooah (richard.barooah@gmail.com)
Date: Saturday, July 13, 2013 02:32 AM
To: Myntra Customer Service (support@myntra.com)
Subject: Re: Your Myntra.com shipment(7028002) has been delivered. Please share feedback.

Dear Mantra Team,

I am really very surprised by the deal you have given me.

The deal was with addition 25% off but it was not there when I processed for payment.

Now I realized the same shoe I have paid more than INR 1000, as per the brand website.

How can I be charged more than INR 1000 for a product which is on Sale by the brand at rupees 3899/-.

It is a cheating , please explain or refund me INR 1000 /- for give me product worth INR 1000/-.

In case you don't want to proceed with my request still I would need your replay, so that I can take my course of action.

I am attaching you a screen shot for your reference.

Hope to hear from you at the earliest.

Regards,
Richard




On Sat, Jul 13, 2013 at 1:36 PM, Myntra Customer Service wrote:
MYNTRA.COM
Hi Richard Barooah,


Your Myntra.com shipment with the products listed below has been delivered. If you have other items in your order which are not a part of this shipment, we will confirm the delivery of those items in a separate email.

Please do share your feedback on your order delivery experience by filling the short survey at the end of this email.

Order ID: 7028002
Shipment ID: 7028002
Items delivered in this shipment:
1. PUMACASH102778 - Puma Men Black Amp Scramble XW Golf Shoes (18660902)

Size Quantity Unit Price Discount Sub Total

7 (UK7) 1 Rs. 6499.00 Rs. 1,624.80 Rs. 4874.20

Shipment ValueRs. 4,874.20
ShippingFREE
Amount to be paidRs. 4,874.00


We hope you had an enjoyable shopping experience on Myntra.com. Earn coupons by telling your friends about Myntra! Your friends will earn coupons as well! Simply, refer your friends by providing their email address in the web form at http://www.myntra.com/mymyntra.php?view=myreferrals. You will get coupons for every friend that registers and more coupons for every friend that purchases from Myntra.

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