Respected Sir and other readers,
SUBJECT:" MICROTEK TWIN GUARD 1000VA UPS TGE1000+ FRAUD COMPANY SELLING WORTHLESS PRODUCT IN INDIAN MARKET CLAIMING 2 YEAR WARRANTY WHICH IS NOT EVEN WARRANTIED 1 DAY AFTER YOUR PURCHASE OF THE PRODUCT AND YOU STEP OUT OF THE SHOP”
Happenings that took place from time to time along with date and photograph as proof:-
MICROTEK TWIN GUARD 1000VA UPS TGE1000+
Serial Number:10GUFNU11860
August 2010-December 2010
I had a Toshiba Laptop (A100-785) which was 2 year old and was giving a battery backup of just 45 minutes after its 2 years of good service life. So I planned to purchase a UPS that can support my Laptop during power failure. So checked different brands and different products for my purpose.
At last found a whole sale shop at Cochin by the name “Texas IT Solutions” that sell MICROTEK UPS and INVERTERS and they recommended me the purchase of “MICROTEK TWIN GUARD 1000VA UPS TGE1000+” that has 2*12Volt 7.2Ah Battery and should provide ample power supply for my laptop to stay awake for more than 2 hours during power failure. I was very happy to purchase this device for a price of Rs.3,640 and no need to worry about losing my work and power failure.
I keep the laptop connected to the UPS all the time when I was at cochin so that just in case if the power runs out the UPS shall take care of it and this way the laptop stayed awake for just 15 days or so after which the it died. Took it to Toshiba Service center for repair and found that there was nothing wrong with the laptop and it was just that the Laptop adapter had died and that my laptop was out of its manufacture warranty. Bad timing….
So ordered a new Toshiba Laptop Adapter from UAE, the place where I originally bought the laptop and the price of the adapter was cheaper there. I had to quit using my laptop + UPS for 2 months, waiting for the adapter’s arrival.
Got the new adapter and the laptop started to go online as before.
Now the laptop started to run short of space and so I had to buy a “Seagate Free Agent Desk 1TB” for additional storage and the Hard Drive was Externally Powered.
So started to use both this Laptop and the Seagate HD on the same MICROTEK UPS. As days passed I started to notice that the Seagate HD adapter was getting pretty hot when running on Microtek UPS and that the wax coating on the transformer inside the adapter had diluted and draining out of the casing. I didn’t pay much attention to this and continued using it on the Microtek UPS but stopped connecting it when not in use.
One day I happen to see that the Seagate adapter transformed its color from white to black and had declared end of its service life and it could not deal with my Microtek UPS any longer. Here I was lucky and got a new Seagate HD of the same kind after shipping it to Seagate since the Hard Drive was pretty new and within warranty.
After all this I never suspected my great Microtek UPS.I kept thinking it could be that the Toshiba Laptop was old and the Seagate Adapter may be defective.
But anyway I called up the Microtek UPS company and politely told them the happenings till date and also told them that I can carry this UPS to the store for testing if these incidents has made any damage on the UPS , they said they can send over a technician to my place for checking the device. Soon the next day a technician came over to my place and checked the output with a multi meter and confirmed that the device was ready to do service back on track. I was happy to see this technician to come over pretty quick and check faults. I felt that I had purchased the right product and good value for money.
February 2011
My place of employment was changed to Bangalore and I took my Microtek UPS along with me there in my car. There due to my need I had to purchase another laptop and a new phone. So I purchased new Toshiba Laptop (C660) from Flipkart.com and Nokia N8 form Hyper City.
By July 2011
My Microtek UPS had destroyed 2 new things which really disappointed me. This is when I started to suspect my Microtek UPS. What it did was, it killed my Toshiba C660 Adapter in a similar manner that it did on the Toshiba A100-785 and also my Nokia N8’s High speed charger was also dead one day. Both these adapters were replaced within few days of their death since they were all quite new and within warranty.
I feel pity for well Known Brands Toshiba, Seagate, Nokia and Apple I phone 4 for simply destroying their good products with a Bad product MICROTEK TWIN GUARD 1000VA UPS TGE1000+ which indirectly took the life of all these brands and proved itself poor workmanship and very bad circuitry. If I would have read the reviews on these sites before I purchased this commodity. I would never have opted Microtek at the first instance. Just go through these reviews of different people who had used this device and faced similar issues as I did and never fixed because it is something that Microtek themselves don’t know about the functioning of their device. Microtek contains some cheap quality China fabricated PCB and some brand less Lead Acid Battery and heavy transformer made by some cottage industry and a plastic case on which their Brand Name “MICROTEK TECHNOLOGY WE LIVE” is printed.
Some Pathetic reviews about the Microtek Marketing and faulty products.
1.http://www.consumercourt.in/other/5921-faulty-microtek-ups.html
2.http://www.mouthshut.com/review/Microtek-Twin-Guard-1000-VA-UPS-review-ornqmrummn
3.http://www.consumercourt.in/computer-hardware/3434-microtek-ups-complaint-2.html
4.http://www.complaints-india.com/complaints/17029/UPS-Faulty-bad-service.html
5.http://www.team-bhp.com/forum/gadgets-computers-software/36143-what-wrong-my-ups.html
6.http://www.erodov.com/forums/ups-problem-please-assist/46247.html
Now I realize that all these devices went faulty because of the King “THE MICROTEK TWIN GUARD 1000VA UPS TGE1000+”. After I realized this I stopped using this Microtek UPS in Bangalore and brought it back to my hometown Calicut and did not use it for a while and kept it aside since I didn’t find any repair center for Microtek in Bangalore since it was out of Kerala State and didn’t find time to look for service.
February 2012
Now I had come down to Kerala and over here I complained about the device and the destruction caused by the same. So a technician by the name Shiju (His Contact number: ********44) came to my home and tested the Microtek UPS and proved it 100% functional. When I related him the bad experiences that I had to go through in my past. He declared to me that this Microtek UPS is not designed to be used for a Laptop nor a Cell Phone nor a CFL lamp nor a Hard Drive. According to him this Microtek UPS is only to be used with a Desktop PC to power the SMPS of the CPU and that too the CRT or the LCD Screen should not be connected along. His answer just drove me crazy and I in turn asked him if that is the case how would one use a computer CPU without an LCD or a CRT monitor. I told him that I don’t own a Desktop PC so the chance of the Microtek UPS serving me is ruled out. So the only alternative for me is to buy another Desktop PC to test the UPS and to use Computer without a Monitor during power failure.
After he left I searched for the owner’s manual to check what it has to say regarding itself. It said that:-
“These UPS are specially designed to suit Indian conditions where the voltage can fluctuate to as low as 150volts & as high as 290volts. Keeping this in view, these UPS have the ‘extended’ input voltage range of 135~300volts, so that the UPS gives you the corrected line voltage output of 230volts+-9% and doesn’t switch the UPS to ‘Battery Backup mode’ like most other UPS. In the event even when the voltage is available excessively high or too low, most other UPS will give the output on Battery Backup and finally shut down after 10/20 minutes. With these UPS you will enjoy ‘complete peace of mind’ even when the voltage is too low or too high.
Do not forget that the UPS has to work for voltage correction for 20 to 22 hours a day while the backup on battery may only be necessary for 1 to 2 hours in different slots of time during day.
These UPS will help you protect your sensitive equipment like computers and telecommunication equipment against malfunctioning due to non-reliable or distorted mains supply.
These UPS protect the connected equipment against surges, sags, spikes, etc. by means of an internal filter that works all the time.
During electrical power failures, the units employ their internal maintenance free battery to supply backup power without any interruption. These UPS are equipped with many features that will make your equipment to operate more reliably.
These UPS are manufactured under ISO 9001:2000 certified quality management process. Reliability is built into rugged design by carefully selecting the best components and incorporating advanced technology that offers rock-steady output. Each UPS subassembly is tested for each and every component used by a state of art automatic computerized in circuit tester (ICT) for value and tolerance of components. Automated manufacturing technology and the strict quality controls are the foundations for the reliability and consistency common to all our products.”
So after going through the owner’s manual what I understand is the UPS is capable of running a computer or two computes along with some telecommunication devices.
As per my understanding Computers can mean Desktop PC and Laptop PC.
Telecommunication devices can mean Routers, Modems, Nokia chargers, Seagate Adapter, I phone 4 USB Adapter.
So I called up the Microtek representative at Cochin one Mr. Ramesh (Contact number: ********23) informed him about the concern and he said it is better I send the product to Cochin so that he can test the circuit with another Multi meter or some other testing Instruments and then send back the UPS if it is not faulty.