---------- Forwarded message ----------
From: Ashish Chugh
Date: Tue, Sep 6, 2016 at 5:19 PM
Subject: Re: Issue with HONDA shine 1#********42 : A Mental Harassment
To: customercare@honda2wheelersindia.com, kirit San , Kotesh b , ceo@harmonyhonda.in, sales@harmonyhonda.in, vdhondaservice3@gmail.com


Hi Everyone,

I want to bring in concern once again, that my bike issue did not get resolved and now my bike has failed pollution check point level due to the changes that were made by changing the RPM of the bike.

It's a complete mental harassment that you people have done and completely destroyed my money. you people have made my bike as a Scrap. I want my money back and request you people to take away your bike as this problem seems to be permanent one which is manufacturing defect.

As per customer care my complaint have been closed 1#********42, I have already requested not to close the ticket till the time issue didn't got resolved but the ticket has been closed without getting a customer feedback. It is complete Mental Harassment and disrespect of a customer.
I have register a new complaint#********95.

You people are neither listening to a customer complaint nor providing any resolution, I want my money back that was a saving of my handwork.

Regards,
Ashish Chugh
+91-********22


On Fri, Aug 19, 2016 at 2:38 PM, Ashish Chugh wrote:
Hi team,

Today I received call from Mr. Ashutosh from Head Office HONDA,Gurgaon. Contact number (+91-********75). And he is saying that it is minor problem. If this is a minor problem why it didn't got resolved in two-three services. He is forcing me again to take bike to some of the near by service center. Neither of the Service quality calls back to get a feedback of the service provided to the customer.

I have going to service center again and again every month (FEB- JUNE)and did not got any resolution, why should I go now if resolution was not provided before.

Your Dealer VD Honda service In charge Mr. Sharad says this problem is come in All HONDA bikes.
And HONDA is celebrating the sales of HONDA shine, If HONDA shine is having Engine Problem why it is being advertise.

Mr. Ashutosh I want to convey you that due to your Minor problem in bike I skipped two- three Major accidents. And company head office says it is a Minor Problem !!!!
It seems that they are playing with my Life and mentally harassing me. I am facing threat to my Life by using this bike,

I have register a complaint with Consumer INDIA helpline Docet Number 4018;

I want my bike either replaced with new one or want my money back, As it is a internal problem in Engine of Bike.

Regards
Ashish Chugh
+91-********22


On Wed, Aug 17, 2016 at 8:17 PM, Ashish Chugh wrote:
Hi Everyone,

I want to bring in your concern regarding the issue with my HONDA shine, I purchased the bike this year in FEB from VD HONDA, dealer in Dabri, New Delhi. Reg No. : DL9S BA 6541

I'm facing glitches in the gear shifting on regular basis from the day I purchased the bike, On repeatedly reporting to the the dealer they first told it will get rectified after first service, But the problem remained same after first service as well, And when I complaint again they replied it with that it is regular glitch in every HONDA bikes, If this is known issue, why has HONDA not corrected it and why this was not told to me at the time of sale.

It means Honda manufactures are mentally harassing and back stabbing the believe of customers.

I have repeatedly go to the dealer after every 15 days to get the resolution but it seems the problem is increasing with the days.There are various problems as well. I have patiently awaited for the resolution but till time no resolution is provided, I want my bike either to be replaced with new one or to refund my money back. If not then will raise the issue to higher concerns.And will take the matter to legal concern.

Regards
Ashish Chugh
+91-********22