customer service - Local trains delay
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Complaint by: ojas on July 27, 2013, 12:02 am in Indian Railways

I do late shifts these days, i stay at Virar, the 1.21 am Virar local train which i catch from Borivali everyday reaches on

time at borivali station ie: 1.21 am and arrives most of the time on the 1st platform at Borivali station, however

before this Virar train there are two bhayander trains (timed 1.07 am and the other one at 1.15 am)leaving from the same

platform, which i dont think is needed(one train should be more than enough as the trains are mostly empty) when there

are very few trains for virar after 11 pm , believe me or not this train which arrives at Borivali station at 1.21

am takes about 25 to 30 minutes just to reach bhayander just because there are two bhayander trains ahead of us which needs

parking for which it takes(long) time, so for this why is the Virar train suffering , this is happening everyday ,its

just not easy to bear it everyday , once in a while everyone can understand but everyday ????? !!!!!!??????, the train

does, reach on time in Virar if it travels on a different track so why dont they do this everyday when the tracks are

free everyday at this time , the train should ideally take 35 minutes to reach Virar from Borivali station, but if you

travel by this train it takes about 55 minutes to 1 hour everyday , Sir you wont believe but i have seen people banging

the drivers compartment ,also hitting the compartment with legs and hands using abusive words , to be honest its not

their fault or the drivers fault (he is just obeying signal), anybody would do that ,even i would do this ,now imagine

a person staying away from home for many hours wants to reach home as soon as possible after work, by the time i

reach virar at home its almost 2.45 am or sometimes its even 3.00 am , one more thing i would like to add to this , i

have also seen sometimes before we could reach Virar station there is the new yard built for local trains ,between Virar

and Nalasopara , the interestig thing is after 11 pm everynight when the local trains are to be sent back to this yard for

service or parking there is special arrangement done for the drivers , let me tell you - this drivers, after they have

parked the train in the yard, they wait for coming train to take them back to virar station, seeing these i had questioned

the driver at the Virar station once and the answer he gave was - its all done by the railway master and they have stop

the train for the drivers , so this means they can halt the train which has more than 500 people for about ten minutes

for just one or two driver(s) the place is again very dark, lonely, anyone could attack, steal, don't you find this

illegal and scary, please help , thankyou , expecting positive response from you, yours sincerely, Ojas .

Complainant's Goal: Trains should be delayed please....
Complainant's Target: customer service
Complaint Location: IndiaMaharashtraThane
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