Koryo Future Value Retail Limited - LCD TV under warranty Not getting repaired I want it repaired or moneyback
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Complaint by: ravi prakash Dwivedi on February 19, 2013, 6:25 pm in Consumer Electronics

I purchased a Koryo LCD TV from Big Bazaar Model Number KLD320SP01 with 3 year warranty. on 02/02/2013 the TV stopped working. I called customer care on 3/02/2013 and lodged a complain the complain number given to me is 440942 the First thing i was told that My TV is not under warranty. Even on my LCD TV Packaging and Manual Its clearly written that the TV is under warranty for 3 years from purchase date. The technician visited my premise on 08/02/2013. He examined the TV and find that he needs to order some parts inorder to repair the LCD TV. i was told that it will take around 10 days to get the parts from banglore location. He also took copy of my reciept and manual page stating the 3 year warranty terms of the lCD to forward to concerned department. I keep on chasing with customer care today on 18/02/2013 I was told from the customer care executive that parts are not available and its not possible for us to cater your complain. For me its a shocking news as this LCD TV is still under warranty. I was told to wait further for 5 days when i told them to move to consumer forum I am tired of calling Koryo customer care and get the same lame response. I want my complain to be resolved as soon as possible please help

Complainant's Goal: To get My LCD Repaired as soon as possible or replacement or Moneyback
Complaint Location: IndiaUttar PradeshGhaziabad
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2.
Fri, 01 Mar 2013 - Business Reply from - Future Group Care (Koryo, Future Value Retail Limited)

Dear Ravi,

Just a reminder that we are yet to receive any response from your end.

Regards,
Priya.
Future Group Care.

1.
Thu, 21 Feb 2013 - Business Reply from - Future Group Care (Koryo, Future Value Retail Limited)

Dear Ravi,

Greetings from Future Group. I am Priya. We regret the inconvenience caused. Kindly write back to us at priya@futuregroup.in along with your store details,invoice details,contact details and reference ID-10454. We will get back to you soon.

Regards,
Priya.
Future Group Care.