Our Indigo flight number ___6E603 __/ Airline PNR. MHUC9R / Date : 19th January 2017, timing was 2.40 pm we reach at the airport at 1.40 pm and when we have reach the counter at 1.50 pm the indigo attendant is not allowed to check in,
Just think Indigo can change their Gate No. A3 to A7 at last moment and they wont allowed the customer before 50min to take off the flight.
Whereas before 45 minutes you luggage can go and before 25minutes we can do our check in,for which I have attached your message.
This is not the first time I am going by any flight but this is the first time I am going by Indigo as earlier I have travelled through either Spice Jet or Jet Airways.
After requesting so much also they doesn’t allow us to check in ,it was really an embarrassing movement as I first time I was taking my mom through airlines,
There are nearly 8 to 10 passenger of indigo for this flight,
After requesting only 1 option given to me is next day flight by paying extra 9550/- , it is really don’t make sense it seems Indigo is only for doing Business only and they don’t have any duty or responsibility for their customer
So I request you to first if all give a proper justification in writing i.e 1. reason of not allowing
Also I will make sure that I will advice all my friends or colleagues not to travel by indigo as they don’t have customer centricity.