Gulf Air - Financial and physical strain at Kochi airport
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Complaint by: Vranda Santosh Kumar on January 8, 2018, 3:31 pm in Airlines

Ms Vranda S. Kumar,
C/O Santhosh Kumar Ratnakar,
SMC/MED, Ministry of Health,
P.O.Box-12, Kingdom of Bahrain.
vrandask@gmail.com
Dt. 06-01-2018.

Customer Care Manager,
Gulfair,
Kingdom of Bahrain.

Sub: Compensation for the financial and physical strain at Kochi airport

Dear Sir,
I am writing this letter to complain to you about the financial and physical strain me and my husband Santhosh Kumar had to undergo at Kochi because of the cancellation of your Gulfair flight No.GF271 on 31st night.
We had travelled 10 hours by train from our native Mangalore city to Kochi and were waiting inside the airport for the check-in counter to open, when my husband received a call from Bahrain No. +973-17-335-777, at 1.30 a.m., informing us about the cancellation of our flight. There was absolutely no intimation from your local staff.
On our enquiring, your senior staff was very reluctant to attend to us. Since we aged couple had come from far away and I was having severe fever and cough, I requested for accommodation nearby, when we were told to come back the next day, but the airport manager Mr. Suresh was not inclined to oblige. Further he asked us to move out of the airport with his escort staff, against our wish (this is registered in the Security’s ledger).
Subsequently, at the outside waiting lounge, the Duty Manager Mr. Vinod was explaining only the situation at Bahrain and his inability to help the passengers. While alternate arrangements were made for Kuwait bound passengers, no alternate arrangement was offered to us.
It is my understanding that as stranded passengers, we are entitled for accommodation from an International airline. With limited cash in hand, we have undergone tremendous financial and physical stress in finding lodging and food for the next day, for no fault of ours.
During the whole of next day, none of the Gulfair telephone Nos. responded to our continuous calls for information and we were totally unaware of the situation till we reported at the airport the next night to be sent to Bahrain via Kuwait airways after much persuasion. I have demanded and obtained a certificate from your Airport Manager as a proof of the whole episode.
As such, I wish to express my grievance at this experience with your reputed international airline and demand that we be sufficiently compensated for the financial loss and physical stress endured by us for no fault of ours.
Awaiting your prompt action and reply,
Yours Truly,

( Vranda Santosh Kumar)
vrandask@gmail.com

Complainant's Goal: Compensation for the financial and physical strain at Kochi airport
Complainant's Target: Gulf Air
Complaint Location: BahrainManama BAHRAIN

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