Bajaj Auto - Engine failure of Bajaj Avenger cruise 220
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Complaint by: Arun Tandel on November 10, 2017, 4:53 am in Cars Parts and Vehicles

I had purchased Avenger cruises 220 on 9th November 2015 from Mahalaxmi Bajaj , Navsari, Gujarat. I had completed all three free services and required paid services, But on 18th April 2017 I repaired bike due to abnormal noise from its engine. Mahalaxmi motors services technician had replaced valve kit of engine on 4th April 17 but again engine was fail on road while I was doing on duty, the engine was fail near Sachin GIDC at village Budiya, Both services centre Navsari and Surat refused to toe my bike to services centre. Finally I had transported by Tempo which were charged me Rs 1000/-. Also I was not attended my duties and have lot of Stress.
I am confirmed that engine was fail due to manufacturing fault only.
Is this the quality checked by welknown and reputed Bajaj company ?
Are engine spare-parts weak at this level?( failure in months only)
Is this the engine quality of Bajaj auto mobile company??
Is this the services provided by Bajaj to their customers?
How much I have to waste my money and times?
And increase level of stress?
I become a joke among my colleagues and friends also on WhatsApp Chat due to this bike failure
It is very trustworthy moment among us.
I have one hero splendour for last 16th year and one Honda activa since 2010, but I had never face engine problem among them. In Bajaj avenger same was faced twice in 6th month and only 3000 Km run only , it was tarrifice experience for me.
As my Bike Avenger cruise 220 engine fails frequent and I had no trust on engine , I want engine to be replaced by new one at free of cost.
Or refund my money and kept your bike with you.

Complainant's Goal: Engine to be replaced by new one as it has manufacturing defects
Complainant's Target: Bajaj Auto
Complaint Location: IndiaGujarat

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Recent Comments
1.
last week - Business Reply from - Bajaj Avenger (Bajaj Auto)

Hi Arun,

We would like to investigate the issue. You can either call our customer care number at 1800 233 2453 or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at customerservice@bajajauto.co.in

Regards,
Team Avenger United