Airtel Digital TV - Airtel DTH Error Code B001
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Complaint by: sidnic on May 30, 2010, 3:20 pm in Satellite and Cable TV
Airtel DTH Error Code B001. My consumer id is 3004180966. This connection was installed on 28-05-2010, however since last night i.e. 29-05-2010 there is no signal and the screen shows error code B001. I have paid up for a full year in advance. Their customer service no. is a nightmare to get through to. However, after 3 hours of trying i made a complaint (No. 2885508).
After reading about so many horror stories about their customer service on the internet, i decided to take the help of this forum to get speedy action.
I hope this matter is disposed of at the earliest.
Regards,
Sidharth Nichani
Complainant's Goal: I want my dth service to resume asap.
Complainant's Target: Airtel Digital TV
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Sun, 30 May 2010 Message from iComplaints.in Helpdesk
An email communication has been sent to Airtel Digital TV on May 30, 2010, 3:20 pm
Dear Mr. Nichani,
Thank you for writing to us at Airtel Digital TV.
This is with reference to your mail regarding service issue.
Please accept our apologies for the inconvenience faced by you.
As per our telephonic conversation with you on 31st May 2010, we would like to inform you that your complaint has been forwarded to the Technical department. Someone from the concern department will contact you at the earliest with the resolution.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards,
Shail Shekhar Jha.
Airtel digital TV