Videocon Technician Mr. Vikram - AC Split 1.5T Ref - KAR 0705170013 Overcharging and Bill Receipt not given
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Complaint by: Jasvinder Singh Bachhal on May 12, 2017, 10:18 am in Consumer Electronics

Respected Sir,
I had sumbitted a complaint for servicing of my videocon ac 1.5 split following which subject reference was given on 07th May 2017. On 8th May, technician Vikram ( Mob: 9729094850) and his helper cum under traning person visited in the evening at 1600hrs approx. When I asked about servicing charges, he said that he does not know and he enquired telephonically from someone who said that it is Rs. 625?-. Before his servicing, everything including auto cut out system was fine. But after servicing, auto cut out system is failing since then. They serviced in a hurry in a short cut procedure. They never asked me any problem of ac. After servicing I handed him over Rs. 625/- and asked for the bill receipt. He said that the bill pad is at his home in village DUKHERI and he would give me the same on next day i,e, tuesday. After he left my place, sms was received by me that I had paid Rs. 324.40 towards servicing charges and the complaint was closed.Since then I rang technician Vikram several times to hand over Rs. 100/- (taken excessive) plus bill receipt to me by despite his promises to do so, I have not received the same i.e. Rs. 100/- and bill receipt. Also I was shocked to observe the ill manners of the technician Vikram and his helper. Mr. Vikram had put his mobile on charging on my charger in my room/house without asking or taking anybody's permission. His helper was seen lying and resting on my bed with his mobile in his hand watching videos on whatsapp. I have never faced such worst experience so far in my life. Plz teach some ethics and manners to your technicians. I request you to initiate strict action against above said technician Mr. Vikram and do the needful to get my excessive payment of Rs. 100/- and the bill receipt. Thanking in anticipation.

Yours faithfully,
Jasvinder Singh Bachhal
742, Prabhu Prem Puram,
Ambala Cantt

Complainant's Goal: Action against Technician Mr. Vikram
Complainant's Target: Videocon Technician Mr. Vikram
Complaint Location: IndiaHaryanaAmbala

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Sat, 13 May 2017 - Business Reply from - Videocon (Videocon Technician Mr. Vikram)

Dear Jasvinder Singh Bachhal,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Videocon Customer Support Team