Tata docomo - 1800+mb 3G data and 11Rs deducted by Tata Docomo
Contact Complainant     2443 Views     Report Spam  
Complaint by: on September 14, 2013, 4:08 pm in Mobile Service Providers

My no. Is ********72.

I had recharged with 499 on 6/9/2013 which gives 500 rs+2gb 3G data.

Yesterday on 13/9/2013 at 5:03 pm i got a message which said "you have subscribed to 3G11 Rs.11.00 till midnight today through USSD.Enjoy 60Mins free usage till midnight today.For settings sms HVC to 52270.Bal:Rs.524.41 at 2013-09-13 17:01,REF ID-1943036e."

And when i checked my balance,i saw 11 Rs were gone.and my 3G data balance which was 1800mb+ previously, now showed a mere 9.10mb left and some 2370 sec.

Now let me tell one more thing which will show how big damn cheap tactics Tata Docomo plays to dupe its Customers .....

It was in August/2013 that i had tried activating 3G11 plan by dialing *141#,cant remember exact date.

As the plan wasnt getting activated,i might have tried some 3 to 4 times to activate it but it never got activated and in every attempt always i recieved this message....

"Sorry! We are unable to process your requestg Please try again in sometime."

Now one more Funny and irritating thing happened,i started gettin the very same above message Daily 2,3 times although i did nothing to activate it again after my first few attempts had proved it like sunshine to me that its next to impossible to activate this Plan.

But still i kept getting these unwelcomed messages on Daily Basis.i ignored 'em coz i really fear talking To these Telco CCEs and that too about such a no-nonsense thing such as getting 2,3 failure messages for a plan which a customer didnt even try to activate !!

And then on a Fine nd Beautiful Morning's Bad and Fateful Evening i decided on recharging by 499 Rs which i thought would give me 2GB 3G Data and thought that i might also get a Relief from these unwanted messages.

But as Luck(Docomo) had it,the Failure messages still kept popping a few times on Daily basis and all i could do was to take a sigh-of-dis-relief and disbelif and wondered that when the Hell are our TELCOs are gonna Get Better.

And then Yesterday on 13/9/2013 at 5:03 pm i get a message that my 3G11 plan which i had tried to activate last month in August is now activated and my remaining 1800+mb 3G data from my 499Rs Recharge is gone.

Now after being duped and cheated it became a compulsion that now i had to call to CCE which i really and truly hate to, b'cuz these so called CCEs themselves are Hopeless and acting under some one Else's command and speaking only those words which they are taught and are Noobs and know absolutely nothing....
Well coming back to point...

At Around 7pm i tried calling CCE,there one Mahendra Ahire picked my call,when i described him all the details,the man kept reiterating just one song that i had exhausted my 3G data and of which now only 9.10mb remains and the 3G 11 Plan was activated by me and by me only and not from Tata Docomo coz never does a service get started unless its activated by coustumer himself.

he kept reiterating the same thing like a Parrot who is trained and taught few words and he can speak only those few beaten words and nothing else. Soooo Damn Irritating !!!!

Extremely Bored and Extremely irritated ,I asked him to transfer my call to his senior,and guess what this man does? Sorry! No Prizes for Guessing...
Yup He simply cuts my call .. WTH?

And when i again tried contacting CCE,i came to know that now i am blocked and cant reach CCE.

Again WTH? Is this the way Tata Docomo treats its Customers?
First Dupe then Dump?

@TATA DOCOMO,plz let me know if "Dupe then Dump" is your policy.

So i could Dump a few Docomo Sim cards and advise my family and Freinds of the same.

No Thanks No Regards

Complainant's Goal: give me my 3G data and deducted money back
Complainant's Target: Tata docomo
Complaint Location: India
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
6.
Sat, 11 Jan 2014  rohan

so true
tata docomo does have a dupe and dump policy
using data with docomo is the biggest possible foolishness nowadays.

5.
Tue, 01 Oct 2013  ashfaq ahmed

I wonder why the hell tata docomo person hasn't replied here!

4.
Sun, 29 Sep 2013  manish

Same happnd with me,
i have recharged with 351/- smart plan, which gives 1.5GB+1.5GB 3G Data, next day i received msg, i have got 1.5GB for 90 days,!! and all 3gb 3g data gone!
i have talked on chat! then i got call, and i get refund of 120/-

3.
Wed, 25 Sep 2013  Mandeep

same with me i have got 1gb 3g
data but it was replaced by 21rs 150
mb data and rs 21 will be deducted
from my balance give balance and 1
gb 3g data my no is ********26 & your custumer care do not attend the phone call so give back my data and balance within a day ....

2.
Wed, 25 Sep 2013  Mandeep

same with me i have got 1gb 3g data but it was replaced by 21rs 150 mb data and rs 21 will be deducted from my balance give balance and 1 gb 3g data

1.
Sun, 15 Sep 2013  amar wagh

same fraud tata docomo did with me.