Am unable to recharge my prepaid SIM card even though have lifetime validity. I had accordingly raised a complaint(#0********1) with customer support on 31-Jul-09. Till date my issue has not been resolved. I have already escalated to Nodal & Appellate officers of the Airtel Karnataka zone. I have only received assurances of resolution within 24 hours each time. Nobody even bothers to call back! Twice they called me to inform my issue is resolved only to find the reverse. And they went ahead & closed my original complaint & raised a new one instead. They point blank refused to reopen my original complaint! All this can be corroborated by the Airtel customer support as they record all the calls made to them. This really amounts to denial of service since I have lifetime validity.
An email communication has been sent to Airtel Mobile Karnataka on August 13, 2009, 6:21 pm
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Kamal Singh
Airtel Customer Service Team