I had placed a request for new broadband installation request on toll-free number on 09.08.2009.
On 10.08.2009, Mr. Prakash / Mr. Rajesh - Sales Team, Sahakarnagar Area, Bangalore called up to collect the necessary documents, cheque and the application. I had clearly requested for the Wifi Router to be installed. Both of them had informed to me that the installation would be carried out within 02 days.
On 12.08.2009, the wiring team had completed the wiring works until the designated location. The same day late in the evening at 10:00pm Mr. Manjunath from the Installation team came to install a DSL router instead of the Wifi Router as requested by me; when questioned he informed that the Wifi is not in stock currently and will be available only on 16.08.2009 so the DSL to be installed and when the Wifi Router stock comes the same will be installed. I informed him not to install the DSL Router and requested him to install the Wifi Router on 16.08.2009. The Sales team was aware of the stock non-availibity but didn\'t inform me to close the sale. Even upon continuous requests daily from me still they have not completed the intallation. What should be done with this now?
I support this complaint.airtel had cheat,its a cheating network i hate it.
Hi,
This is to inform you that one of the Airtel representative collected the document and 500 Rs for internet connect on 26th with application no as 187548,but till now there is no response.Please check it at the earliest.
Regards
Ravish Gupta
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Kamal Singh
Airtel Customer Service Team
An email communication has been sent to Airtel Mobile Karnataka on August 24, 2009, 11:21 am
I support this complaint. i have taken airtel broadband Wi-Fi connection on Feb 9,2011 and they have give me defective router, now they are denying to replace with new one. airtel sucks.