Hi

THIS IS WITH REGARDS TO A MOBILE CONNECTION WE CANCELLED AND PAID IN FULL ON 30TH MAY 2009.




SHILPA KAUL (my wife) recieved an email from Corporate.CollectionsKK@Airtel.in

=================================================
From: Corporate.CollectionsKK@Airtel.in [Corporate.CollectionsKK@Airtel.in]
Sent: Tuesday, November 17, 2009 4:40 PM
To: ShElpa Kaul
Subject: Regarding your Airtel mobile bills - ********76 - E

Dear Sir/ Madam

With regard to the above subject we wish to bring to your notice that there is an amount of Rs1680.44 outstanding on your mobile account bearing number ********76


Please note this account is under the scrutiny of our credit control team and Non settlement within 25th Of November 2009 will force us to initiate further course of action to recover the said dues.


Request your cooperation to clear the dues with immediate effect.


Warm regards,

Shaik Jelani Basha
Manager-Agency recoveries.
==================================================

We replied back to From: Corporate.CollectionsKK@Airtel.in


fromGAUTAM KAUL
toCorporate.CollectionsKK@airtel.in

ccshilpa_kaul@infosys.com,
shilpakaul11@gmail.com

dateTue, Nov 17, 2009 at 11:49 AM
subjectRe: FW: Regarding your Airtel mobile bills - ********76 - E

Hi Shaik,

This is to inform you that i have already closed this connection in the month of May. I have the relevant receipt of the last payment i made and the closure acceptance at your airtel office @ divyashree towers, bannerghatta main rd, bangalore.

I filled a closure form and submitted a letter as well stating that as i am travelling abroad, i want these mobile numbers disconnected.

Please send me your mobile number and i will provide you with the necessary information.

Clean the mess up in your own office\'s and think before you send such threatening emails.

I am in U.S.A since May 31st, 2009.


Thanks & regards,
Gautam Kaul
408-480-3893

=====================================================

Then again i sent an email with all the necessary details as required:


fromGAUTAM KAUL
toCorporate.CollectionsKK@airtel.in

ccshilpa_kaul@infosys.com,
shilpakaul11@gmail.com

dateWed, Nov 18, 2009 at 8:29 PM
subjectRe: FW: Regarding your Airtel mobile bills - ********76 - E

Hi Shaik,

This is further to the email i sent you on Nov 17, 2009.

The last payment for mobile number ********76 in question was made on May 30, 2009, for Rs. 238 and the reciept number = 341011389.

The cancellation or the disconnection request for this mobile number i.e ********76 was made on May 30, 2009 and the cancellation request SR number = 27516904.

The most amazing part of this case is that, I filled request to cancel ********76 and ********54, two connections under the name of
Shilpa Kaul on the same day i.e May 30, 2009 with the same SR number given above. The second mobile connection ********54 has been disconnected.

I have a acknowledgement reciept for cancellation, from Airtel higlighting both mobile numbers. As mentioned this was at your great AIRTEL office @ DIVYASHREE TOWERS on Bannerghatta Road, Bangalore, which is next to my former office of CONVERGYS.

Hope to hear from you at the earliest. I will escalate this matter to higher authorities and keep you in loop as well.

Thanks & regards,
Gautam Kaul
+1 - 408-480-3893
=====================================================


TO THIS THEIR GREAT REPLY AGAIN IS


From: CorporateRelations.KK@Airtel.in [CorporateRelations.KK@Airtel.in]
Sent: Monday, November 23, 2009 10:04 AM
To: ShElpa Kaul
Subject: From Airtel ********76(Sainath)
Dear Customer,
At the outset we Thank You for choosing Airtel as your preferred mobile service provider. You Are Our Valued Customer, We Take Pride in being able to serve you Better.
We have been trying to contact you over the past few days through several means to request for payment due from you.
Our Records Shows that an Amount of Rs:1680.44 Remains Unpaid On Your Airtel Account
Mobile Number: ********76
Request you to remit the said payments immediately at any of our AIRTEL RELATIONSHIP CENTERS or call us on the numbers mentioned below to pick up the payments from your doorstep.
Please feel free to contact us for any Further Clarifications
Thanks and regards,
Pradeep ********88

===================================================

THESE AIRTEL GUYS SERIOUSLY NEED SOME TRAINING IN ENGLISH OR COMMON SENSE IS TOO LOW TO UNDERSTAND.

Request you to please look in to this matter.

thanks,
Gautam & Shilpa Kaul