Hi,
I purchased the Eureka Forbes Water Filter, Model Protec+, on 12-May-2010. For last one month, the pressure of purified Water is very less. When I called up the Eureka Forbes Technician, he told me over the phone that filters/membrane might have been choked and asked me to take the AMC. I told him that filter is already in Warranty and ask him to first send someone to check it up. Technician came in two days and he also told that membrane is choked and asked me to take the AMC.
I read the manual and saw that generally filters/membranes needs to be replaced after 6000 litres of consumption. Since my daily consumption is hardly 10 litres per day, so in 10 months the consumption at max would have been 2500-3000 litres. The technician could not tell me why the filters/membranes choked so early. I doubt whether they are choked in first placed and can not they be cleaned?
Looks like they just want to sell their AMC.
Could you please look into it and let me know if the membrane could be cleaned/replaced in Warranty.
Regards,
Naveen
An email communication has been sent to Eureka Forbes on March 19, 2011, 8:32 pm
Here is a story of disgust I experienced with the Eureka Forbes people in connection with a fault in my Aqua Guard RO unit. It was bought in June 2011. Lately the taste of the water was salty and the TDS showed more than 900 and one morning there was no water flow at all. The service technicians came for checking who said that the membrane had worn out and the motor was faulty. He said this would happen when the water does not flow through the inlet tube. But he didn’t check the flow of that tube. Instead he said that the motor did not work and hence there is no water flow. I was surprised because we had the whole set of the filter cartridges changed only on 15th December 2013 and the water TDS went up within 15 days of changing. When the service technicians checked they said there was no problem and the water will improve in taste. But now, within one and a half months I am in peril and there was no water to drink. We had to resort to getting packaged drinking water. One of my friends tried to me and got his technician for checking my RO unit. He after thorough checking said that the membrane and filters are not original from Aqua Guard and the membrane was an old one which had already worn out. That is why it had stopped filtering water. He said the motor was perfect but the inlet tube was fully deposited with salt and hence water was not flowing resulting in motor not working.
Now, he offered to replace the membrane with a original Aqua Guard Refill and to fix a flush valve which will take care of the water flow. With my consent he did the job and now the RO is working properly and the water TDS is below 50.
Here are some questions I need answers for.
1. The first year of installation of my RO, it was under AMC and all was OK. There was no problem in the water. The next year we did not want to enter in AMC and asked the technicians to come on call only. Is that why the next year everything went wrong?
2. The first year all the refills were original. The next year all were from the franchisees and it was said that Aqua Guard stopped supply of all refills. Why?
3. Why were some parts like relay and some valves removed from the unit by the franchisee as not needed?
4. Why, to our utmost surprise the water inlet tube was not checked for smooth flow when there is complaint but the motor was said to be faulty when there was really no problem with the motor?
Eureka Forbes has to answer me whether they as a company know that their franchisees are not giving good service and they tend to cheat the customers and to loot money from them saying fake faults in the RO units.